Hi! I recently bought a brand new Mavic 3 Classic  and activated through my account but it doesn't show up on my profile  as a drone that I own. Can anyone please help? I saw earlier that this  was a problem before for some users. Thanks in advance!

Please be advised that, in order for a DJI Product Avatar to show under your DJI Forum account, we need to use the same DJI account to activate a DJI Product, which can only be performed once. If you did this during the activation and still the icon is not showing on your profile, please provide us your email address via PM so we can check. Please keep us posted. Thank you.

DJI Paladin Posted at 12-29 19:48
Please be advised that, in order for a DJI Product Avatar to show under your DJI Forum account, we need to use the same DJI account to activate a DJI Product, which can only be performed once. If you did this during the activation and still the icon is not showing on your profile, please provide us your email address via PM so we can check. Please keep us posted. Thank you.

Just sent you in a PM

DJI Paladin Posted at 2022-12-29 19:48
Please be advised that, in order for a DJI Product Avatar to show under your DJI Forum account, we need to use the same DJI account to activate a DJI Product, which can only be performed once. If you did this during the activation and still the icon is not showing on your profile, please provide us your email address via PM so we can check. Please keep us posted. Thank you.

I am having the same problem... New Air 3, activated and it does not show up in my profile.

fans4f5c9ada Posted at 9-15 11:23
I am having the same problem... New Air 3, activated and it does not show up in my profile.

Just give it some time, it will appear.

Hrodnand Posted at 9-16 06:46
Just give it some time, it will appear.

It's been a month...

fans4f5c9ada Posted at 9-15 11:23
I am having the same problem... New Air 3, activated and it does not show up in my profile.

Hello there. We already responded to you via PM, kindly please check it. Thank you.

I purchased a DJI FPV Drone and it was defective.  I returned it and since then got a brand new replacement and also purchased 2 used drones (Total of 3 FPV Drones in my possession now.)  When I received the Drones, including the new one, I plugged them into my PC to make sure they were activated to my account and updated the software.  I have since then flown these 3 drones using my DJI Fly App.  I noticed in my DJI Fly App under devices it has the very first Defective drone S/N listed and nothing that says "Remove From Account".  I sold my Mini 2 and was able to remove that drone just fine.  How do I remove the Defective FPV Drone and add the 3 drones I activated to my account using the PC Assistant app?  

Same to me  bought a dji mini 2 and a dji air 2 s but can only see my dji mini 3 pro in my account??

Illominus Posted at 10-17 17:16
Same to me  bought a dji mini 2 and a dji air 2 s but can only see my dji mini 3 pro in my account??

Hello there. Thank you for reaching out. Normally it should show up if you activated the drone using the email associated with your forum account. You can send me the serial numbers of both drones via Personal Message and we will fix it from our end. Thank you.

Follow these steps to resolve the issue:

• Check for Synchronization Delays:
  • Sometimes, it may take a little while for newly activated devices to appear on your profile. Give it some time, and if the issue persists, proceed with the following steps.
    
• Recheck Activation:
  • Double-check that you completed the activation process correctly. Ensure that you used the correct account details and followed all the prompts during the activation.
    
• Verify Internet Connection:
  • Ensure that your device is connected to a stable internet connection. A weak or intermittent connection can sometimes cause synchronization delays.
    
• Log Out and Log Back In:
  • Log out of your account on the drone's companion app and then log back in. This simple step can sometimes trigger a re-synchronization.
    
• Update the Firmware:
  • Make sure your Mavic 3 Classic's firmware is up to date. Outdated firmware can sometimes lead to synchronization issues. Connect your drone to the app and check for any available updates.
    
• Contact Support:
  • If none of the above steps work, consider reaching out to the customer support team of the manufacturer. They should be able to provide specific troubleshooting steps or escalate the issue if necessary.
    
• Community Forums:
  • Visit the official forums or community groups related to the drone brand. Often, other users may have encountered similar issues and can offer helpful advice or solutions.
    
• Provide Feedback:
  • If you still can't resolve the issue, consider submitting a support ticket or reaching out through official channels to let the company know about the problem. This way, they can work on a fix if it's a widespread issue.
    
  
  

Remember, it's always a good idea to keep your documentation of purchase and activation details handy in case they're needed for troubleshooting.

Hopefully, one of these steps will help resolve the issue, and you'll soon see your Mavic 3 Classic listed in your profile. If you continue to face difficulties, don't hesitate to ask for further assistance.

MBarronJr Posted at 2023-9-19 07:34
I purchased a DJI FPV Drone and it was defective.  I returned it and since then got a brand new replacement and also purchased 2 used drones (Total of 3 FPV Drones in my possession now.)  When I received the Drones, including the new one, I plugged them into my PC to make sure they were activated to my account and updated the software.  I have since then flown these 3 drones using my DJI Fly App.  I noticed in my DJI Fly App under devices it has the very first Defective drone S/N listed and nothing that says "Remove From Account".  I sold my Mini 2 and was able to remove that drone just fine.  How do I remove the Defective FPV Drone and add the 3 drones I activated to my account using the PC Assistant app?

having this same problem had a min 2 se returned it after a week got mini 4 pro. Find my app would only show my old drone not the new one. I deleted the app reinstalled and now it shows no drones. But it does say the mini 4 is attached to my account.

Thanks for any help

Same here with DJI Mini 3.. Drone doesn't show up on DJI forum profile. it's not a problem, but it would be cool if a quadrocopter showed up.

_dji_user_ Posted at 2-8 12:44
Same here with DJI Mini 3.. Drone doesn't show up on DJI forum profile. it's not a problem, but it would be cool if a quadrocopter showed up.

Hi there. Thank you for reaching out and we do apologize for the trouble. Please provide us the serial number of the drone and the username of your DJI Account via PM so we can check it further. Please note that the drone icon will only show on your profile if you activate a brand new drone with the same email address you used on the DJI Forum. Please keep us posted.

I bought an open box drone on Amazon, it was bound so after providing Dji the receipt I was able to bind the drone to my account, is there a way to get this drone to show up on my profile?
Thanks

Sean Magers Posted at 3-21 13:43
I bought an open box drone on Amazon, it was bound so after providing Dji the receipt I was able to bind the drone to my account, is there a way to get this drone to show up on my profile?
Thanks

You need to read Paladin's response right before your post.

Sean Magers Posted at 3-21 13:43
I bought an open box drone on Amazon, it was bound so after providing Dji the receipt I was able to bind the drone to my account, is there a way to get this drone to show up on my profile?
Thanks

Hi there. Thank you for reaching out. The DJI Forum drone icon only appears on your profile if you activated a brand new drone using the same email you use on the DJI Forum. If you purchase a second-hand unit or a drone that is already been activated, unfortunately, we cannot add the icon on the profile. Should you have other inquiries, feel free to contact us.

Thank you, was hoping because it was unbound by DJI support it would reset but the way it works makes sense.

Cant connect to my s23 ultra

ramiro Martinez Posted at 7-2 20:39
Cant connect to my s23 ultra

Can't connect what to your s23 ultra ?
Have you tried a google to see if the problem, whatever it is, has already been discussed ?

ramiro Martinez Posted at 7-2 20:39
Cant connect to my s23 ultra

Hi there thank you for reaching out and we're sorry for the trouble cause. Could you please try the following troubleshooting steps and check if it works:

- Make sure you are using the latest version of the DJI Fly app downloaded
- Ensure your Mavic 3 Pro has the latest firmware update through the DJI Fly App.
- Completely uninstall and reinstall the DJI Fly app on your phone. Make sure you download it from the official source (DJI website or app store).
- try connecting the Mavic 3 Pro to a different mobile device (Android or iOS) to see if the issue persists. This can help isolate whether the problem lies with your phone or the drone/controller.

If the issue still persists, kindly share us a screen recording showing the issue for us to investigate further and advise accordingly.

Thank you for your understanding and support!

Fixing an dji inspire 2. dont know what this PCB is or where to get a new one, thanks

I have innmy had its a compass. From s inspirr 2

My Dji RS 4 Pro doesn't appear although I bought new. Maybe because it's been bought from amazon?

FF_Shooter Posted at 8-10 09:58
My Dji RS 4 Pro doesn't appear although I bought new. Maybe because it's been bought from amazon?

Hi there,
thank you for reaching out.

Before we further assist you, can you send the serial number through a personal message?

Looking forward to your response. Thank you.

DJI Diana Posted at 8-10 23:42
Hi there,
thank you for reaching out.

Hi Diana. Thank you for your reply. I’ll do so in a bit.

FF_Shooter Posted at 8-11 00:01
Hi Diana. Thank you for your reply. I’ll do so in a bit.

Hi there,
thank you for reaching out.

Sure, we will happily assist you from there.

Looking forward to your response. Thank you.

Hi,

I have an old Mavic Pro from around 2017 that does not appear on my profile.  My new Mini 3 Pro does appear.  Can you help me add my Mavic Pro back to my profile?  I'm pretty sure I'm using the same user account for the Mini 3 Pro that I originally used for the Mavic Pro but, since it was so long ago, I can't be sure.

Thanks for your help

looks like it shows now

djiuser_fN75eVgv88WK Posted at 9-18 17:54
Hi,

I have an old Mavic Pro from around 2017 that does not appear on my profile.  My new Mini 3 Pro does appear.  Can you help me add my Mavic Pro back to my profile?  I'm pretty sure I'm using the same user account for the Mini 3 Pro that I originally used for the Mavic Pro but, since it was so long ago, I can't be sure.

it shows now, i had a mavic mini on a seperate account that wont show now.

djiuser_fN75eVgv88WK Posted at 9-18 17:54
Hi,

I have an old Mavic Pro from around 2017 that does not appear on my profile.  My new Mini 3 Pro does appear.  Can you help me add my Mavic Pro back to my profile?  I'm pretty sure I'm using the same user account for the Mini 3 Pro that I originally used for the Mavic Pro but, since it was so long ago, I can't be sure.

Hi there,
thank you for reaching out.

We apologize for the delayed response. As per our check, the drone icon has appeared on your profile. Please confirm if your issue has been resolved.

Feel free to contact us if you have other questions. Thank you.

DJI Diana Posted at 9-24 20:21
Hi there,
thank you for reaching out.

I bought Neo from DJi Store but it is not appeared to my profile...
Using same email for all my drones.

bJako Posted at 9-25 11:31
I bought Neo from DJi Store but it is not appeared to my profile...
Using same email for all my drones.

Hi there.

Please share the serial number of your aircraft through personal message. I will assist you from there. Thank you.