Tim Rooijendijk
lvl.1
Netherlands
Offline
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DJI Wanda Posted at 12-30 00:12
Hello, there. Sorry to hear that. When a “Gimbal Stuck” warning is shown in the DJI Fly app (error code 40002), the gimbal may be stuck by debris (for example, the aircraft was powered on when it was folded, or the gimbal protector was not removed.). Please check whether there are debris on the gimbal. If yes, clean off them, restart the aircraft, and calibrate the gimbal. Or please try powering off the aircraft and move the gimbal gently in every angle with your hand, and check whether there is any debris in the gimbal. If not, power on the aircraft and calibrate the gimbal.
In this case, please check whether the debris is stuck in the gimbal. Please remove the debris, restart the aircraft, and then recalibrate the gimbal. If the issue persists, please go to Online Repair Request and send back the aircraft to DJI for diagnosis. Here is the link: https://repair.dji.com/repair/index
Well first of all thanks for your replay
from the outside i can't see any debris, also the camera moves smooth when i move it myself
i can't calibrate the gimbal it failers at 10%
i don't want to send the drone a way for a repair request
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