My DJI replacement had been stuck on shipping without a UPS number. How do I get one?

My case has been stuck on shipping for a day. How do I get one?

Hi there, we managed to find your case number through your forum account. May I confirm if you're referring to your replacement case?

Yes. That is the one I am referring to. Are you able to send me a tracking number or more info on it?

djiuser_rpYwYstdd5lM Posted at 12-30 18:36
Yes. That is the one I am referring to. Are you able to send me a tracking number or more info on it?

Upon checking, the replacement has not been shipped, therefore, there is no tracking number currently. We will send you an email after the package is shipped. Hope you can wait for the update patiently.

Thank you for your help. I was not sure if it had been shipped yet and the website was not specific

djiuser_rpYwYstdd5lM Posted at 12-30 20:28
Thank you for your help. I was not sure if it had been shipped yet and the website was not specific

You're welcome. We are sorry for the confusion caused. We will also keep an eye on your case. Should you have any further inquiries, please feel free to contact us.