My Air 2s battery is not working after the last firmware update. It was fully charged, update finished and tomorrow when I insert the battery the drone powers on without me pressing the button on the battery. It connects to the controller and battery error message is on the screen. Battery is only at 36 cycles. It discharged it self after that and now will not charge at all. I was flying it just fine before the update.

Hello, there. Sorry for the inconvenience. Do you mean the drone powers on automatically soon as you insert the battery? What is the error message?

DJI Wanda Posted at 1-1 04:17
Hello, there. Sorry for the inconvenience. Do you mean the drone powers on automatically soon as you insert the battery? What is the error message?

Yes, it powers on, and the lights on the battery are not on. Does not turn off unless I pull the battery out. Error message is "Baterry error", but when I go into the baterry menu, all parameters of the battery are green, all three cells are the same voltage. Now the baterry is depleted and will not charge at all.

Thanks for your reply. May we confirm If the battery has any cosmetic damage? If not, you are advised to apply for an online repair request or contact our support to create a case for you to send the battery back to DJI. Here is the link: https://www.dji.com/support?from=store_footer

Of course it does not have any damage. My other two batteries work just fine, as was this one too until I updated the drone few days ago.

sanel_nethotmail.com Posted at 1-1 04:33
Of course it does not have any damage. My other two batteries work just fine, as was this one too until I updated the drone few days ago.

Understand. You may contact our support and report this issue to them. Please let them create a case for you to send the battery back. Thanks for your understanding.