DJI Natalia
Administrator
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Hi, there. Thanks for the updated information, could you please try the following steps and keep us updated? Please don't worry, we will do our best to help.
And please note that Mavic 2 Pro needs to use DJI Assistant 2 For Mavic (v2.0.14): https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic
1. Please check the Sensor Calibration Instructions in DJI Assistant 2. During calibration, keep the aircraft arms unfolded. Notes: Folded aircraft arms may obstruct the vision sensor, which may result in a calibration error.
2. Ensure that the monitor uses a straight-face screen. Curved screens are not supported. If the screen used is not a straight-face screen, please change or borrow a straight-face screen for operation.
3. Confirm the dimensions of the monitor being used (Inquire about the model parameters on the internet based on the monitor or the laptop model). We recommend using a monitor larger than 14 inches. If the screen is less than 14 inches, the calibration may fail.
4. Please use a soft fabric (such as a cloth for glasses) to wipe the vision sensor lens of the aircraft. Wipe it several times until the lens is clean.
5. Please set the resolution displayed on the computer to the default value recommended by the system.
6. After following the steps above, please reconnect the aircraft and the DJI Assistant 2 for reconnection and calibration.
7. If the issue still persists, please take a screenshot (it would be nice if you can provide us a related video) of the DJI sensor calibration failure, we will contact our engineer and reply to you here asap. |
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