DJI Natalia
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bdressel Posted at 1-4 06:21
Did you read my first post? I have tried that already with a few different cables I had, plus a new one I purchased. Unfortunately, the same issues. That's why I posted, I am not sure what else to do.
Hi, there. Sorry for the belated reply. Please don't worry, we will do our best to help, please check the following details and see if your problem can be resolved:
1. Please confirm whether you have a protective case covering their mobile phone. If so, remove it and try connecting again.
2. Disconnect and reconnect the Micro USB cable (from the mobile phone and the remote controller), waiting 10 seconds before reconnecting the Micro USB cable. If possible, retry with another USB cable.
3. Restart the remote controller.
4. After important data have been synchronized successfully, try to reinstall the app and restart the mobile device. Then try reconnecting.
5. Switch to a device with a different operating system (Android <--> iOS).
If your problem still exists, could you please send us a related video so that we can confirm the details with our engineer asap?
Thank you again in advance for your patience.
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