Hi All!

New to the forum for an unforutunate reason: I tried to update my firmware today and all attempts have failed, leaving my drone absolutely useless.

When I try on my phone via RC: it locks up at 78% and can't complete
When I try Assistant 2: it gets to 99% and fails.

I spoke to two different tech support people at DJI and all they could think to have me do is send it in.

This is absolutely absurd for a company this big and there needs to be a fix asap.

I've seen some people having the same issue the last few days -- any solves?

How long are you waiting? Some updates seem to hang, but are actually working. It just takes a while to find and replace some files and add others.

Mobilehomer Posted at 1-2 13:24
How long are you waiting? Some updates seem to hang, but are actually working. It just takes a while to find and replace some files and add others.

I've let it sit through a full battery charge until it died

Yessir, that is too long. Which version of Assistant 2? It should be Assistant 2 comsumer version.

https://www.dji.com/downloads/so ... sumer-drones-series

Mobilehomer Posted at 1-2 13:51
Yessir, that is too long. Which version of Assistant 2? It should be Assistant 2 comsumer version.

https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series

Yup, that's the one I'm using. Such a bummer...if I'd read the sub about the update I would've refrained from trying. Now I'm stuck

One more thing to try. Remove any SD cards you have installed. Then try again.

Mobilehomer Posted at 1-2 14:19
One more thing to try. Remove any SD cards you have installed. Then try again.

I've tried with and without the SD card to no avail. Thank you so much for your help -- such a bummer. Feels like a paperweight now

Hi, SnakeyB44. Thank you for reaching out, and we're sorry for the inconvenience caused. May we confirm if you have tried updating the firmware from the DJI Fly app already? If not yet, kindly perform the update using the App. If it's been done and the same error appears, we need to collect some necessary data for the investigation.
Here are the details needed:
1. Screenshot of the Upgrade Failure Report (from the DJI Assistant 2).
2. Aircraft log.
To export the logs, kindly use the DJI Assistant 2, select Log Export, and then save it. Kindly share the file through a shareable link, and please send them to us via PM for account security. We hope to hear from you soon. Thank you for your cooperation and understanding.

DJI Tony Posted at 1-2 22:00
Hi, SnakeyB44. Thank you for reaching out, and we're sorry for the inconvenience caused. May we confirm if you have tried updating the firmware from the DJI Fly app already? If not yet, kindly perform the update using the App. If it's been done and the same error appears, we need to collect some necessary data for the investigation.
Here are the details needed:
1. Screenshot of the Upgrade Failure Report (from the DJI Assistant 2).

May we confirm if you have tried updating the firmware from the DJI Fly app already?
Yes, he writes it. RC= DJ FLY.
I have the same problem.
First update via DJI FLY. Stuck at 63% until battery dies.
Second battery, 83% and that's it. 10x new battery, it costs 83%.
DJI ASSISTANT trial : ends when downloading update at 99%.
DJI, any ideas?

djiuser_3uvGgo0WSuuQ Posted at 1-3 02:44
May we confirm if you have tried updating the firmware from the DJI Fly app already?
Yes, he writes it. RC= DJ FLY.
I have the same problem.

Interesting.
Today I wanted to make a screen, but there is a big progress.
The download will proceed.
The upgrade stops at 44%. Several times...
Until the battery runs out.

DJI Tony Posted at 1-2 22:00
Hi, SnakeyB44. Thank you for reaching out, and we're sorry for the inconvenience caused. May we confirm if you have tried updating the firmware from the DJI Fly app already? If not yet, kindly perform the update using the App. If it's been done and the same error appears, we need to collect some necessary data for the investigation.
Here are the details needed:
1. Screenshot of the Upgrade Failure Report (from the DJI Assistant 2).

Thanks very much for the response. As I mentioned in my original post, I did indeed use the Fly app. I'll attach a screenshot of what happens when I try on Assistant 2, but I can't export the logs because drone is in some kind of recovery mode and wont let me access them when I click logs.

VERY frustrating and would really love some insight before I just throw it in a box.

Thanks!

djiuser_3uvGgo0WSuuQ Posted at 1-3 02:44
May we confirm if you have tried updating the firmware from the DJI Fly app already?
Yes, he writes it. RC= DJ FLY.
I have the same problem.

Hopefully you find a fix! I've been trying for two days now. Just brutal and the customer service number has no clue what to do other than some basic flow chart fixes

Having the EXACT same issue...mine locks up at 87%....what a nighmare firmware update....totally bricked my drone.

djiuser_eZxw9gmpeZrw Posted at 1-3 14:03
Having the EXACT same issue...mine locks up at 87%....what a nighmare firmware update....totally bricked my drone.

DJI absolutely NEEDS to fix this. Horrible look

SnakeyB44 Posted at 1-3 15:22
DJI absolutely NEEDS to fix this. Horrible look

Considering the fact that new damaged users are constantly added, it is obvious that they are not doing anything about it.
Finally, they could stop this faulty update.

djiuser_3uvGgo0WSuuQ Posted at 1-3 21:34
Considering the fact that new damaged users are constantly added, it is obvious that they are not doing anything about it.
Finally, they could stop this faulty update.

Has it been reported anywhere other than a post on a forum?

If not, where/how do we report it?

Must be hit and miss because mine updated just fine.

blue_canyon21 Posted at 1-3 21:54
Has it been reported anywhere other than a post on a forum?

If not, where/how do we report it?

There was a reaction from ADMIN, a bit higher.
He wants, for example, a LOG from DJI ASSISTANT, but it is impossible. The program is constantly trying to update itself. Will not let in LOGS.
People write here that they are calling for support. But nobody knows anything there.
I warned many people not to update. It is winter in Europe. Few people fly now. Not much is updated.
Most of the flights are now in Ukraine. But they hack drones there, they definitely don't update.
Note: Solution from support: send the drone to China

SnakeyB44 Posted at 1-3 08:46
Thanks very much for the response. As I mentioned in my original post, I did indeed use the Fly app. I'll attach a screenshot of what happens when I try on Assistant 2, but I can't export the logs because drone is in some kind of recovery mode and wont let me access them when I click logs.

VERY frustrating and would really love some insight before I just throw it in a box.

You are very welcome. We have reported this issue to our designated team for investigation. We will keep you posted on any relevant updates or feedback. Thank you for your patience and understanding.

Hello Mavic Air 2 users   (SnakeyB44 - I have the same problem and many other users too.....)

UPDATE v01.01.1200 has massive bugs! …… Firmware v01.01.1200 turns your Mavic Air 2 into a paperweight.

I've been looking at DJI's poor customer support for several days.
My Mavic Air 2 has been DEAD for days, yes exactly since the update v01.01.1200, which DJI is passing on to satisfied users as it looks untested and immature, and which now
destroys the well-functioning Mavic Air 2 drones when the firmware is executed.

And DJI shows no reaction to check the defective firmware, stop it and provide customers with assistance so that their drones do what they are supposed to do again!
Fly!

A drone that doesn't fly is just a very expensive brick.

Why is an update not correctly checked for functionality before it is passed on to customers?
(Internet download stops at 99%, App firmware update stops at 87%………….. DJI you can’t do that!)
Why isn't firmware v01.01.1200 immediately stopped for bugs that customers have been complaining about for days?
Why isn't DJI able to downgrade the Mavic Air 2 again so that the drone can be used again without problems? For other models, the previous firmware is also displayed, just not for the Mavic Air 2.

Such a massive firmware error normally has to be fixed within 24 hours!!!

I'm absolutely disappointed with DJI, ultimatum if the MA2 still doesn't work in a week then the drone will make its last flight, in the dustbin and besides, I'm done with DJI!
I will not buy any more DJI products and DJI has lost a good customer.

DJI MAVIC AIR 2 ……………….. “Up your skills”, ….yes as an expensive paperweight!

Thank you so much DJI

DD

Ps:………… I will certainly not send the scrap to any service points, fix their mistakes. I'm not a postman, NO WAY !

DJI Tony Posted at 1-4 00:27
You are very welcome. We have reported this issue to our designated team for investigation. We will keep you posted on any relevant updates or feedback. Thank you for your patience and understanding.

I’m clearly not the only one having this issue where a very expensive drone has been rendered useless due to a firmware update.

This is WILDLY not okay from a very reputable company. Please find a fix ASAP.

SnakeyB44 Posted at 1-5 15:13
I’m clearly not the only one having this issue where a very expensive drone has been rendered useless due to a firmware update.

This is WILDLY not okay from a very reputable company. Please find a fix ASAP.

What makes you think they are not trying to fix it?

Besides, chances are that only a small percentage of the thousands of Air 2 drones out there are having this issue. Just be patient and they will figure it out.

blue_canyon21 Posted at 1-5 16:20
What makes you think they are not trying to fix it?

Besides, chances are that only a small percentage of the thousands of Air 2 drones out there are having this issue. Just be patient and they will figure it out.

Appreciate your input.

I’m frustrated because the bricking of a drone I use for work has now lost me money.

                  

I've successfully updated both, my MA2 and the remote controller to the newest firmware versions following these steps:

  

• Started the DJI Fly app on my mobile phone without the controller being connected to the phone
• After launching the app, I've first downloaded the new FW-versions on my phone
• I've then connected the controller and turned on both, the controller and the drone
• Then I chose Update Firmware from the start screen of the app
• I chose View Details so I could view the update progress
• The drone update took about 10 minutes. During the update process it restarted three times and the progress circle within the app hung at 68%
• After the update of the drone was finished, the controller was updated as well and what took another 3-4 Minutes
  

  

I've updated the drone without the SD-card inserted.  

  

Maybe that helps.

  

  

Cheers

  

  

Mike

  

      

Mike Byte Posted at 1-6 04:59
I've successfully updated both, my MA2 and the remote controller to the newest firmware versions following these steps:  

Started the DJI Fly app on my mobile phone without the controller being connected to the phone

It didn't help.
I reinstalled FLY.
Cleared the CACHE. After downloading, immediately stop installing.
Error.

Oh, wow. I haven't updated my drone yet and will not do so until this is fixed.
I have a question. What happens if you try to fly it now, it doesn't turn on or something?

Yaros1 Posted at 1-6 06:34
Oh, wow. I haven't updated my drone yet and will not do so until this is fixed.
I have a question. What happens if you try to fly it now, it doesn't turn on or something?

You can't fly if the update is broken. The drone is trying to finish it off. However, it does not work until the battery runs out. And so on and on. And DJI helps that it's going to rip.

Lunado Posted at 1-6 06:41
You can't fly if the update is broken. The drone is trying to finish it off. However, it does not work until the battery runs out. And so on and on. And DJI helps that it's going to rip.

Isn't there local service support in Slovakia? We have Telink company (https://www.djitelink.cz/cs/content/93-servis-z-domova) in Praque, I guess there was european main service center in Netherlands as well. I understand that sending drone to China would be expensive and takes some time...

Lunado Posted at 1-6 06:12
It didn't help.
I reinstalled FLY.
Cleared the CACHE. After downloading, immediately stop installing.

Hey Lunado,

I'm sorry to hear, that this didn't work for you. The only difference between our update attempts seems to be, that I am using an iPhone and never tried to update my MA2 using the DJI Assistant 2 Software which never worked on my Macs.

I hope DJI has a quick and fast solution for you.

Cheers

Mike

There is no problem here, neither with hardware nor with operating errors!
FIRMWARE v01.01.1200 from DJI is defective !!!
DJI has to take care of the error, otherwise all MA2 drones will soon be scrap!
Maybe the update works for some users, but as we can read here, many users have the same problem.

Abortion while downloading.

Not everyone is going to make exactly the same download error, is it?

Yep, I'm stuck in the same boat.. Update failed, stuck on 78%. Drone is useless.. Tried everything.

ScottR83 Posted at 1-7 03:20
Yep, I'm stuck in the same boat.. Update failed, stuck on 78%. Drone is useless.. Tried everything.

Another, another, and another... (What % of disabled people write here??)
I do not understand this.
The only possible explanation is that DJI are on vacation.
Because any other explanation is wrong and resembles the word sabotage.

Well i'll throw my hat in the ring for now useless drones... sad part is I just got it yesterday and I thought I should update before taking my first flight.... welp  no flight now

In the meantime, we can think about what to do with the destroyed Mavic Air 2 drones.

Maybe we'll stack them all up and run a Caterpillar asphalt roller over them.........

.... and we'll make a nice YouTube video out of it.

....................and then we all buy new drones, of course from a different manufacturer.

Or does anyone have a funnier suggestion?

I'm sooooooooo funny today.

dddji Posted at 1-8 00:56
In the meantime, we can think about what to do with the destroyed Mavic Air 2 drones.

Maybe we'll stack them all up and run a Caterpillar asphalt roller over them.........

Without humor, I will sum it up like this:
If DJI doesn't fix it, (and the silence indicates that - I'd like to be wrong)
and the drone is not under warranty, replacing the motherboard in the DJI service is about €320.
If you change it yourself, the price is around €200
Another option is to sell the drone for spare parts, batteries, controller, gimbal frame, GPS module and everything else is OK.
Your idea would be a great DJI revenge and guaranteed viral, but it's a waste. That way we will not achieve sustainability.

Hey Lunado
Why do you want to replace anything on the drone or repair things on it........................ nonsense.
The drones are 100% ok............I'm absolutely sure!
The hardware of the drone has no damage.
The only thing that doesn't work is the firmware v01.01.1200.
Please read the other articles on the Mavic Air 2 firmware, the Mavic Air 2 only die because of the firmware.
Firmware v01.01.1200 is absolutely rubbish, the programmers are idiots......

dddji Posted at 1-8 04:10
Hey Lunado
Why do you want to replace anything on the drone or repair things on it........................ nonsense.
The drones are 100% ok............I'm absolutely sure!

OK. The drone is fine and you want to demolish it with CATT.   :-D
I did not find another solution.
Downgrade impossible
Reset hardware impossible
The upgrade as we know it will not complete and the drone is locked.
DJI is silent.
Maybe I'll find out more tomorrow.

dddji Posted at 1-8 04:10
Hey Lunado
Why do you want to replace anything on the drone or repair things on it........................ nonsense.
The drones are 100% ok............I'm absolutely sure!

Maybe the board has been bricked, and you can't update to a new version of the firmware for some reason, but in this case it seems like you should be able to update to a new version once DJI releases a fix, hopefully very very soon.

Mike Byte Posted at 1-6 04:59
I've successfully updated both, my MA2 and the remote controller to the newest firmware versions following these steps:  

Started the DJI Fly app on my mobile phone without the controller being connected to the phone

Same problem here coming from the other MA2 thread. Been getting everytime the same issue.



Tried your exact steps but nothing changed. If they could at least give us the possibility to downgrade would be awesome, other than that right now our MA2 is just a cup holder with propellers.

C'mon Nadia give us some help!

Update:
Dear all customer, please don't worry, we are working on this problem currently.
Thank you for your patience.

NikAir Posted at 1-8 06:22
Same problem here coming from the other MA2 thread. Been getting everytime the same issue.
[view_image]
[view_image]

Hi NikAir, I checked the DJI Assistant and it gives me the option to download V 01.01.920. I attempted to download this version but it froze at 15%. Can you please check if you have the same version available on DJI assistant?