Hello, I know that this is not the way to deal with this issue, but only to request support, the distributors of Dji Store a Mexico are acting irresponsibly and are staining the great reputation of this great brand, I am a user and client of yours, now We are many people scammed by their distributors in Mexico. I requested a battery and some propellers for the mini 3 pro and they only sent me the propellers and I try to contact them and they do not answer emails, chats, or the phone. we only find a lot of silence and we are already many people affected. I hope I can get a help from you guys from Dji.
Thanks a lot

Hello. Thank you for reaching out. We're sorry to hear about the situation. For further investigation, we've sent you a direct message. Kindly check and keep us posted. We're looking forward to hearing from you. Thank you for your support.