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Maps don't load on DJI Pilot PE
2096 13 1-5 08:55
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guilherme.nasci
lvl.1

Brazil
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Dear all,

I have a Mavic 2 Pro used for mapping work. I used to plan my missions through PE Pilot, where I can plan all routes with a map view available in order to help me adjust the mapping area and flight duration. Since last week, the map view stopped loading the maps as I zoomed in on the survey area.
I checked the server configuration in the Pilot PE application and it asks for an address http://, username and password to access the mapbox server, I suppose. I would like to avoid having to import kml files to enter my mission plan into the smart controller. Could you help me?

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Regards,


Guilherme Nascimento


1-5 08:55
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DJI Susan
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Hi there, we are sorry for any inconvenience caused. Please be advised that Mavic 2 Pro is not officially supported by DJI Pilot PE. Currently, the map service (Mapbox) is suspended, therefore, the map is not working on DJI Pilot PE.
In your case, if you need to create the KML file, you may try to use Google Earth to help to create it and import to the DJI Pilot PE, however, when using the Pilot PE after importing the KML file, the map may still not work.
Hope for your kind understanding.
1-9 01:33
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guilherme.nasci
lvl.1

Brazil
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Hi,
Thank you for your answer. Is there an alternative procedure for planning a mapping flight using the DJI GO 4? We chose the PE pilot due to a difficulty in planning a route on GO 4. But if there is a way to plan operations on the GO 4, it would be better.
Regards,

Guilherme
1-9 04:36
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DJI Wanda
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guilherme.nasci Posted at 1-9 04:36
Hi,
Thank you for your answer. Is there an alternative procedure for planning a mapping flight using the DJI GO 4? We chose the PE pilot due to a difficulty in planning a route on GO 4. But if there is a way to plan operations on the GO 4, it would be better.
Regards,

Hello, there. Sorry for the inconvenience. DJI GO 4 App does not support the function. You may consider the suggestion above.
1-10 01:55
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djiuser_KnIgRkQwm2MZ
New
Flight distance : 525692 ft
United States
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I have the Magic 2 Zoom. Now I'm unable to view the map on Dji Pilot PE
1-10 17:30
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DJI Mindy
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Flight distance : 7 ft
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djiuser_KnIgRkQwm2MZ Posted at 1-10 17:30
I have the Magic 2 Zoom. Now I'm unable to view the map on Dji Pilot PE

Hi there, DJI Mavic 2 Zoom does not support DJI Pilot PE, you can refer to: https://www.dji.com/downloads/djiapp/dji-pilot-pe You can download and install DJI Go 4 to fly the Mavic 2 Zoom. https://www.dji.com/downloads/djiapp/dji-go-4
1-10 23:56
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bgrissman
lvl.2
Flight distance : 453281 ft
United States
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Is there a timeline on when we can expect Mapbox functionally to be returned to the DJI Pilot PE app?
1-11 14:32
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DJI Wanda
Administrator
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bgrissman Posted at 1-11 14:32
Is there a timeline on when we can expect Mapbox functionally to be returned to the DJI Pilot PE app?

Hello, there. We are sorry that DJI Pilot PE has suspended development and updates. It will not be compatible with more models in the future.
1-12 04:08
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bgrissman
lvl.2
Flight distance : 453281 ft
United States
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DJI Wanda Posted at 1-12 04:08
Hello, there. We are sorry that DJI Pilot PE has suspended development and updates. It will not be compatible with more models in the future.
It looks like the DJI Pilot app still works. Just not Pilot PE.
1-12 04:56
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DJI Wanda
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bgrissman Posted at 1-12 04:56
It looks like the DJI Pilot app still works. Just not Pilot PE.

We apologize for the inconvenience. We have confirmed that the iOS version for the DJI Pilot app is no longer being developed while the Android did not.
1-12 22:55
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djiuser_nyuofVNwQnmt
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Albania
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DJI Susan Posted at 1-9 01:33
Hi there, we are sorry for any inconvenience caused. Please be advised that Mavic 2 Pro is not officially supported by DJI Pilot PE. Currently, the map service (Mapbox) is suspended, therefore, the map is not working on DJI Pilot PE.
In your case, if you need to create the KML file, you may try to use Google Earth to help to create it and import to the DJI Pilot PE, however, when using the Pilot PE after importing the KML file, the map may still not work.
Hope for your kind understanding.

Hi! I have a mavic 2 and smart controller.  I fly with the DJI PE but the map it doesn't work. Is there any problem during flying with the dji pe?
4-7 07:59
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DJI Mindy
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Flight distance : 7 ft
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djiuser_nyuofVNwQnmt Posted at 4-7 07:59
Hi! I have a mavic 2 and smart controller.  I fly with the DJI PE but the map it doesn't work. Is there any problem during flying with the dji pe?

Hi there, DJI Mavic 2 does not support DJI Pilot PE, you can refer to: https://www.dji.com/downloads/djiapp/dji-pilot-pe You can fly your Mavic 2 with DJI Go 4. https://www.dji.com/downloads/djiapp/dji-go-4
4-8 01:27
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MorganBlack
lvl.1

Ireland
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Please disregard. I need to learn to read.
4-20 11:06
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DJI Mindy
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Flight distance : 7 ft
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MorganBlack Posted at 4-20 11:06
Please disregard. I need to learn to read.

Hi there, may I ask if you encounter any issues? If there is anything we can help you with, please let us know.
4-20 23:20
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