DJI Gamora
Administrator
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Hi, PC2CV. Thank you for reaching out and we're sorry for the incident that happened with your battery. Please try the following steps below:
1. Check if the battery buckle is properly mounted.
2. If the battery has already been properly mounted multiple times but the DJI Fly app still prompts "Battery installation error. Aircraft unable to take off. Ensure battery is installed properly", in this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. Your kind understanding is appreciated and thank you for your continued support. |
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