Hi there. I received the stickers and i wanted to upload the photos for verification, but when i'm trying to do that i get the message "System error. Please try again". Do i need to upload photos in a specific format/size or DJI's server has some temporarily problems ?

Hi there, we are sorry to know about this issue. Could you please provide us with a picture to check the error message? You may also try to connect to another network to see if it works.

DJI Mindy Posted at 1-11 03:55
Hi there, we are sorry to know about this issue. Could you please provide us with a picture to check the error message? You may also try to connect to another network to see if it works.

Sure, here's the picture of the screen. You can see the message at the top. I've tried to use my phone, laptop, different browsers and nothing works.

wisnia1010 Posted at 1-11 04:21
Sure, here's the picture of the screen. You can see the message at the top. I've tried to use my phone, laptop, different browsers and nothing works.

Hello, there. Sorry for the inconvenience. Would you please send us the photos you want to upload?

DJI Wanda Posted at 1-11 05:06
Hello, there. Sorry for the inconvenience. Would you please send us the photos you want to upload?

Of course

I have a same problem

djiuser_bTrJr7BWfPlq Posted at 1-11 07:01
I have a same problem

Hello, there. Sorry for your inconvenience. Would you please tell us your SN and application number and also offer us three qualified pictures?

wisnia1010 Posted at 1-11 05:46
Of course

[view_image]

Sorry for your inconvenience. We have forwarded your application and pictures to our teams. You may check the application after 20-30 minutes.

DJI Wanda Posted at 1-11 20:22
Sorry for your inconvenience. We have forwarded your application and pictures to our teams. You may check the application after 20-30 minutes.

Thank you very much Wanda

wisnia1010 Posted at 1-11 23:43
Thank you very much Wanda

You are most welcome.

DJI Wanda Posted at 1-11 20:14
Hello, there. Sorry for your inconvenience. Would you please tell us your SN and application number and also offer us three qualified pictures?

Hello Wanda, the requested information has been added

djiuser_bTrJr7BWfPlq Posted at 1-12 03:04
[view_image][view_image][view_image][view_image]

Hello Wanda, the requested information has been added

Thanks for your reply. We have forwarded your application and pictures to our teams.

DJI Wanda Posted at 1-12 03:22
Thanks for your reply. We have forwarded your application and pictures to our teams.

Thank you Wanda!

djiuser_bTrJr7BWfPlq Posted at 1-12 03:23
Thank you Wanda!

You are most welcome.

djiuser_bTrJr7BWfPlq Posted at 1-11 07:01
I have a same problem

I have the same issue too!

Can somebody support me during uploading the photos?

Case Number: Cx20221231000053






Thanks in advance!

Hello, please help, same problem.
SN：1581F45TB21AT2AE02ZQ
Case Number: Cx20221219000103

Hello, I have the same problem, I can't upload photos. Cx20221211000114

martin1504 Posted at 1-12 05:15
Can somebody support me during uploading the photos?

Case Number: Cx20221231000053

Hello, there. We have forwarded your application and pictures to our teams.

fansfe8afcaa Posted at 1-12 05:43
Hello, please help, same problem.
SN：1581F45TB21AT2AE02ZQ
Case Number: Cx20221219000103

Hello, there. We have forwarded your application and pictures to our teams.

djiuser_9o9j6RDHqRRb Posted at 1-12 05:49
[view_image][view_image][view_image]

Hello, there. We have forwarded your application and pictures to our teams.

DJI Wanda Posted at 1-12 19:12
Hello, there. We have forwarded your application and pictures to our teams.

Thanks for the support and for your efforts!

martin1504 Posted at 1-12 20:52
Thanks for the support and for your efforts!

You are most welcome.

Hi there, after getting my labels try to upload de asked pictures, all I get is a massage "system error", please help.
Thanks
Extra info:

Ceeskens Posted at 1-13 05:57
Hi there, after getting my labels try to upload de asked pictures, all I get is a massage "system error", please help.
Thanks
Extra info: [view_image][view_image][view_image][view_image][view_image]

Hello, there. We have forwarded your application and pictures to our teams.

DJI Wanda Posted at 1-13 06:22
Hello, there. We have forwarded your application and pictures to our teams.

Thank you very much Wanda!,

Ceeskens Posted at 1-13 06:25
Thank you very much Wanda!,

You are most welcome.

Hallo there,  maybe a silly question but can somebody help me with the application completion download, I activate the download button but then nothing, where can I find the PDF file, or is it shipping to my adres
Thanks for your support!

Hi, I have the same problem :/ Please help

Dear,

Same problem here:

SN：1581F45TB21BP1AE026T
Case Number: Cx20230108000055

Can you please help me?

Hi,
The same situation as others...

SN：1581F45TB21BM2AE0529
Case Number: Cx20221231000112







Thanks for help

Dilnas Posted at 1-13 09:17
Hi, I have the same problem :/ Please help

[view_image]

Hi there, could you please provide us with your application number? You can also send it through PM.

djiuser_kGAskSsB1bN4 Posted at 1-13 13:05
Dear,

Same problem here:

Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.

djiuser_lhHrvKdROXdI Posted at 1-13 14:39
Hi,
The same situation as others...

Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.

Hi, I have the same problem. Thank you for your help!

SN：1581F45TB21AK1AE01BV
Case Number: Cx20230105000025

DJI Mindy Posted at 1-13 23:48
Hi there, we will forward them to our corresponding team for further help. There may be some delay due to the weekend. Thanks for your understanding.

Thank you so much!

Hi I have the same problem. I cannot upload the photos. it states "System error"
My SN: 1581F45TB219S1AD028R
Case Number: Cx20230108000047

Hallo me too! i can't upload the 3 Photos

SN: 1581F45TB229V00E01XP
CASE NUMBER: Cx20230106000023

Hello. The same problem, no chance to upload the pics. THX for your help !!!

SN: 1581F45TB22C600E02VY
CASE NUMBER: Cx20230108000019