I am try to post in another thread and I get this

Hello, there. Sorry for the inconvenience that it may have caused. We'll coordinate this situation with our relevant team for further checking. Thank you for your patience.

Hi ahsposo, we are sorry for the unpleasant experience. We will forward the support issue to the corresponding team for confirmation. We noticed that your drone has been shipped and we've sent you an email with the tracking number, you can have a look.