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C1 Photo error? - "System Error - Try again please "
3168 31 2023-1-14
Uploading and Loding Picture ...(0/1)
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DJI-Mavic 3 -MA
lvl.1
Flight distance : 365223 ft
United States
Offline

Hi DJI ???

Ive tried several times for days/WEEKS now to upload the photos of the labels i got for the C1 clasification.
Every time i try to upload photos it says "SYSTEM ERROR - PLEASE TRY AGAIN". So from there i can't get further?..
I tried from my phone (Android) with the DJI fly app, that doesen't work, then i tried to use web browser on mac, AND on my desktop which is Windows. That still doesen't work.
Can you guys please tell me what the flying F*** i can do. Sorry but this is so frustrating, something so simple shouldn't be this hard to get through.

It's these Photos i need to send to you guys so i can get my C1 clasification.
2023-1-14
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DJI-Mavic 3 -MA
lvl.1
Flight distance : 365223 ft
United States
Offline

2023-1-14
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DJI Wanda
Administrator
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Hello, there. Sorry for your inconvenience. Would you please tell us your application number as well?
2023-1-14
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DJI-Mavic 3 -MA
lvl.1
Flight distance : 365223 ft
United States
Offline

Yes ofc. The application no is.

Cx20221227000053
2023-1-14
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DJI-Mavic 3 -MA
lvl.1
Flight distance : 365223 ft
United States
Offline

This is the link to the photos you asked for. https://drive.google.com/drive/folders/1ifWjQIHby2kLdEeSyUKd4_BgTqDKNlsF?usp=sharing
2023-1-14
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djiuser_LkNc6uVeJ89e
New

Poland
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I have the same problem with photos. Every time i try to upload photos it says "SYSTEM ERROR - PLEASE TRY AGAIN"



Application number:
Cx20221229000016
2023-1-15
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fansd55fb0c1
lvl.1
Flight distance : 345682 ft
Germany
Offline

It hasn't worked for me for days either.

2023-1-15
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fans74b860ba
lvl.1
Germany
Offline

The same problem here, unfortunately
84D8A42C-1878-4D14-B720-95AA1772C21E.jpeg
B0EC6DB7-E77C-472B-B65C-9C4F9DB924F5.jpeg
F5A72125-76BF-4394-9954-CF728766EF4D.jpeg
D61B8B0A-07B2-47F5-8385-29BD7DEC2E45.jpeg
2023-1-15
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fans74b860ba
lvl.1
Germany
Offline

The same problem here, unfortunately
B9389FF1-82D4-423D-B977-775A932AA5A5.jpeg
62C83FEB-EAB8-4035-9FD0-2C0D51A2A596.jpeg
010D59D2-D503-491E-9DB6-5BB5C6D06729.jpeg
32B81DBC-9276-4A39-A2AF-854D4AE0366F.jpeg
2023-1-15
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djiuser_yNBx3ntDDWit
New
Flight distance : 233363 ft
Poland
Offline

DJI Wanda Posted at 1-14 17:25
Hello, there. Sorry for your inconvenience. Would you please tell us your application number as well?

Hi. I have the same problem, can't upload proof photos
Screenshot_20230115_122703.jpg
20230115_105545.jpg
20230115_105119.jpg
20230115_105110.jpg
2023-1-16
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fansbe20cdeb
New

Germany
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same here. tried different pictures sizes down to 1024x768, pngs and jpegs even gif. Nothings works. System error all over.  DJI please, please help
2023-1-16
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Joe.Mavic.D.HH
Second Officer
Flight distance : 8230085 ft
  • >>>
Germany
Offline

Same with me. Since days the same error, no matter I try via mobile or PC. Case# is Cx20230105000104.
Would be nice if you fix this problem.

Thanks in advance - Joe
20230116_170236.jpg
20230116_170542.jpg
20230116_170300.jpg
Screenshot_20230117_224047.jpg
2023-1-17
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DJI Wanda
Administrator
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DJI-Mavic 3 -MA Posted at 1-14 23:33
This is the link to the photos you asked for. https://drive.google.com/drive/folders/1ifWjQIHby2kLdEeSyUKd4_BgTqDKNlsF?usp=sharing

Hello, there. We saw that your application has been completed. Did you download the PDF?
2023-1-18
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DJI Wanda
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djiuser_LkNc6uVeJ89e Posted at 1-15 03:29
I have the same problem with photos. Every time i try to upload photos it says "SYSTEM ERROR - PLEASE TRY AGAIN"
[view_image]
[view_image]

Hello, there. We are sorry that we can not see your pictures. Would you please reupload them again?
2023-1-18
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DJI Wanda
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fansd55fb0c1 Posted at 1-15 04:42
It hasn't worked for me for days either.

[view_image]

Hello, there. Sorry for your inconvenience. Would you please send us three pictures as required?
2023-1-18
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DJI Wanda
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fans74b860ba Posted at 1-15 09:03
The same problem here, unfortunately

Hello, there. We have forwarded your application and pictures to our related departments.
2023-1-18
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DJI Wanda
Administrator
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djiuser_yNBx3ntDDWit Posted at 1-16 09:40
Hi. I have the same problem, can't upload proof photos

Hello, there. We have forwarded your application and pictures to our related departments.
2023-1-18
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DJI Wanda
Administrator
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fansbe20cdeb Posted at 1-16 10:27
same here. tried different pictures sizes down to 1024x768, pngs and jpegs even gif. Nothings works. System error all over.  DJI please, please help

Hello, there. Sorry for the inconvenience. Would you please send us your application number and three required pictures?
2023-1-18
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DJI Wanda
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Joe.Mavic.D.HH Posted at 1-17 14:07
Same with me. Since days the same error, no matter I try via mobile or PC. Case# is Cx20230105000104.
Would be nice if you fix this problem.

Hello, there. We have forwarded your application and pictures to our related departments.
2023-1-18
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galensk
lvl.1
Belgium
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same problem here... case is Case Number: Cx20221215000150

Please let me know ...
2023-1-18
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JanBr
lvl.1
Czechia
Offline

Hello there,

I have the same issue as all of these users. If it is possible, I would like to send all of the information and pictures here . Could you please forward my application and pictures to your related departments too?

Kind regards
Jan B.

Case Number: Cx20230103000045


Picture N.1: Left front arm with label sticker "3"


Picture N.2: Left side of aircraft with label sticker "4"


Picture N.3: Battery compartment with new blank label sticker "5"

2023-1-18
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CodegorillaBVBA
lvl.2
Flight distance : 598865 ft
Belgium
Offline

Hello I Have the same issue
Application number: Cx20230104000085


2023-1-18
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djiuser_GPVMVMM1ptyQ
lvl.2
Flight distance : 10536896 ft
Spain
Offline

Same problem here.
Thanks in advance.

Case Number: Cx20221210000112

IMG_20230112_204046-enfocada.jpg
IMG_20230112_204053-enfocada.jpg
IMG_20230112_204108-enfocada.jpg
2023-1-18
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djiuser_URWebf1ZmQYl
New
Flight distance : 128045 ft
Germany
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DJI Wanda Posted at 1-18 02:09
Hello, there. We have forwarded your application and pictures to our related departments.

Hi I have the same problem with my application.

2023-1-18
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DJI Wanda
Administrator
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djiuser_URWebf1ZmQYl Posted at 1-18 09:20
Hi I have the same problem with my application.

Hello, there. Sorry for the inconvenience. Would you please send us the application number and the three required pictures?
2023-1-18
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JanBr
lvl.1
Czechia
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JanBr Posted at 1-18 07:37
Hello there,

I have the same issue as all of these users. If it is possible, I would like to send all of the information and pictures here . Could you please forward my application and pictures to your related departments too?

Hello!

I don't know what happened, but today I tried again to upload the photos and to my surprise, I am able to upload them now! I don't know what are the differences between yesterday and today, but it works! (maybe I just shut down the PC and it will help?) So, I don't need your help with this for now

Jan B.
2023-1-19
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djiuser_GPVMVMM1ptyQ
lvl.2
Flight distance : 10536896 ft
Spain
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djiuser_GPVMVMM1ptyQ Posted at 1-18 08:16
Same problem here.
Thanks in advance.

[Image]

Uploaded today in the website. Waitinbto be reviewed
2023-1-19
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mmm2
lvl.1
Flight distance : 254177 ft
  • >>>
Germany
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Same problem here unfortunately
Case number: Cx20230104000016

Thank you for your help!

2023-1-19
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fansd55fb0c1
lvl.1
Flight distance : 345682 ft
Germany
Offline

DJI Wanda Posted at 1-18 02:01
Hello, there. Sorry for your inconvenience. Would you please send us three pictures as required?

2023-1-21
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DJI Wanda
Administrator
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Hello, there. Sorry for the late response. We saw that your photos have been uploaded successfully. Please let us know if you have any questions.
2023-1-22
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DJI Wanda
Administrator
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mmm2 Posted at 1-19 22:32
Same problem here unfortunately
Case number: Cx20230104000016

Hello, there. We have forwarded your pictures and application to our teams.
2023-1-22
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djiuser_LkNc6uVeJ89e
New

Poland
Offline

Hallo,
Every time i try to upload photos it says "SYSTEM ERROR - PLEASE TRY AGAIN".
So what should I do?
Case Number: Cx20221229000016



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2023-1-23
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