I tried calibration, repositionning the phone in the clamp... I always have this twitch in landscape mode. Any idea?

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific mobile device are you currently using with your DJI OM5? Kindly please refer to this thread https://forum.dji.com/thread-249931-1-1.html and follow the troubleshooting steps provided to see if the issue persists. Please keep us posted. Thank you.

DJI Paladin Posted at 1-22 19:13
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific mobile device are you currently using with your DJI OM5? Kindly please refer to this thread https://forum.dji.com/thread-249931-1-1.html and follow the troubleshooting steps provided to see if the issue persists. Please keep us posted. Thank you.

Thanks for your response. I read the thread before posting and did everything it says. My phone is a huawei p30 pro. I tried with and without a case only to obtain the same result

Steve Pontbrian Posted at 1-22 19:19
Thanks for your response. I read the thread before posting and did everything it says. My phone is a huawei p30 pro. I tried with and without a case only to obtain the same result

Thank you for your response and we're sorry for the trouble. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit a ticket case at https://repair.dji.com/repair/index. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.

DJI Paladin Posted at 1-23 03:40
Thank you for your response and we're sorry for the trouble. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit a ticket case at https://repair.dji.com/repair/index. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.

Well, that's a bummer.
I bought this for a 2 months backpack trip in Asia and I'm leaving next week.
I'm not going to send the unit now for repair. I don't want to take the chance it will be returned before I'm back and it sits on my porch for few weeks

Steve Pontbrian Posted at 1-23 10:11
Well, that's a bummer.
I bought this for a 2 months backpack trip in Asia and I'm leaving next week.
I'm not going to send the unit now for repair. I don't want to take the chance it will be returned before I'm back and it sits on my porch for few weeks

We totally understand your options, Steve and again we do apologize for the inconvenience. Should you have other inquiries or concerns, please don't hesitate to reach us. Thank you for your understanding and support.