Motors not turning off
944 6 2023-1-22
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mr. marco
lvl.2
Flight distance : 3038 ft
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Switzerland
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The rotors of the Avata do not turn off anymore. When I try to land the drone just jumps from the ground. I even tried to grab it and turn it upside down, but this did also not turn the motors off. I had to unplug the battery while the drone was going crazy. Is there a way to reset the drone?
2023-1-22
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MAF178
Second Officer
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Kuwait
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problem is with the vision sensors .. you need to recalibrate them after every crash
2023-1-22
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DJI Tony
Administrator

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Hi, mr. marco. Thank you for reaching out, and we're sorry to read about the difficulties you encountered with your DJI Avata. We want to help you investigate such behavior. We sent you a PM to gather some important details. Kindly respond whenever you're available. Thank you.
2023-1-22
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2wheeledphotog
lvl.3
Flight distance : 3432372 ft
United States
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I had this happen once using the FPV controller. Turning the controller off is what finally caused the motors to stop. Seems to be a rare occurrence, but the fact that there doesn't seem to be another way to force a shutdown is concerning.
2023-1-23
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mr. marco
lvl.2
Flight distance : 3038 ft
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Switzerland
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2wheeledphotog Posted at 1-23 05:02
I had this happen once using the FPV controller. Turning the controller off is what finally caused the motors to stop. Seems to be a rare occurrence, but the fact that there doesn't seem to be another way to force a shutdown is concerning.

I will try that with the controller as well, thank you. I catched the drone and tried to unplug the battery while it was still runnung and cut myself pretty bad...
2023-1-30
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Bmylan
lvl.1
Flight distance : 18165856 ft
United States
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Same here.. I've done everything. Recalibrated the sensor and refreshed the software. It flies great in every mode. Just won't land and shut off.
3-18 15:53
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DJI Gamora
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Bmylan Posted at 3-18 15:53
Same here.. I've done everything. Recalibrated the sensor and refreshed the software. It flies great in every mode. Just won't land and shut off.

Hi, Bmylan. Thank you for reaching out. We're sorry to read about this. Can you please provide the current firmware version and a video showing the issue for us to further check?
3-18 18:14
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