marshalloyd007
lvl.1
United States
Offline
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July 01, 2015 11:09" REQUEST #161352 UNIT CHECKED INTO QUEUE
Dear Marshall Loyd, We have checked your unit into Zendesk, our customer support database. Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair technicians use to track their work. Once that process is done, your product will be placed in line with other repairs, and continually move up until a repair technician services it at a work bench. We appreciate your patience and thank you for your support of the DJI Product Line. DJI Service Center North America"
That was on July 01, 2015. 49 days later and still no word or update on my Inspire. All attempts for contact on the Zendesk have been ignored.
All I'm asking for is an update. 49 days is way to long to have to wait for it to be repaired.
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