DJI Tony
Administrator
Offline
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Hi there. Thank you for reaching out, and we're sorry you're encountering such errors with your new Mavic Air 2. This is not the experience that we wish you to have with your DJI drone. We want to help you investigate these behaviors. May we ask for a recorded video of the image transmission during flight where it can not go more than 100 feet? Also, we need to confirm if the corrupted videos are the ones exported directly from the SD card. If yes, kindly provide us with a picture or video showing the corrupted files. And by the way, may we ask what specific remote controller you are using? Normally, a network connection is only required for firmware updates and downloading offline maps. If you can share a screenshot of the exact message, we'll be able to verify it further. We hope to hear an update from you. We appreciate your understanding and cooperation. Thank you, and have a nice day. |
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