Erreur etalonnage caméra Avata
976 8 2023-1-26
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DDC04
lvl.2
Flight distance : 4537457 ft
Réunion
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Bonjour,
Je n ai plus aucun retour vidéo de mon Avata vers mes Goggles 2. L ecran est noir avec uniquement la télémétrie.
Un message d erreur apparaîtrait en précisant "erreur d etalonnage de la camera"
L appli DJI Fly me propose de télécharger les "données d etalonnage camera" mais le téléchargement ne demarre jamais.
J ai essayé de downgrader les firmwares Avata, goggles 2 et RC, cela ne change rien.
Le support DJI m'invite juste à renvoyer le drone mais je ne pourrai pas avant plusieurs semaines car je ne suis pas chez moi...
Connaissez vous ce problème de caméra ?
Merci
Bonne journée

Ps : pas de crash
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2023-1-26
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LV_Forestry
First Officer
Flight distance : 4726654 ft
Latvia
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Hi,

Have you tried with DJI Assistant ?

https://www.dji.com/en/avata/downloads
2023-1-26
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DDC04
lvl.2
Flight distance : 4537457 ft
Réunion
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Yes... to downgrade or upgrade firmwares. Doesn t work
2023-1-26
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LV_Forestry
First Officer
Flight distance : 4726654 ft
Latvia
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DDC04 Posted at 1-26 08:22
Yes... to downgrade or upgrade firmwares. Doesn t work

Then its look like your unit is bricked. You will have better luck to DJI advice and send it to repair service.
2023-1-26
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2023-1-26
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DDC04
lvl.2
Flight distance : 4537457 ft
France
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LV_Forestry Posted at 1-26 08:27
Then its look like your unit is bricked. You will have better luck to DJI advice and send it to repair service.

I hope...
2023-1-26
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Saurav singh
lvl.2
Flight distance : 368655 ft
United States
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I am facing the exact same issue from past 1 month
Dji should release a hot fix for this camera bug..
More and more people are facing this issue as we speak..
U can see my thread also
Requesting dji to release a ghotfix for this soon.
2023-1-26
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DDC04
lvl.2
Flight distance : 4537457 ft
France
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Saurav singh Posted at 1-26 21:44
I am facing the exact same issue from past 1 month
Dji should release a hot fix for this camera bug..
More and more people are facing this issue as we speak..

Link for your post ?  Problem resolve ? Thanks
2023-1-27
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fans6f364765
New
Flight distance : 406309 ft
France
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Bonjour.

Même chose. Une solution ?

Merci

Good morning.

Same thing. A solution ?

THANKS
1-30 22:54
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