DJI Gamora
Administrator
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Hi dvv. Thank you for reaching out and we're deeply sorry for the incident that happened. Were you able to retrieve the drone? If yes, please send the unit in for a proper diagnosis. You may submit an online repair request through this link: (https://repair.dji.com/repair/index). If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support.) We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. You may also request Data Analysis for you to know what happened. Your kind understanding is appreciated and thank you for your continued support. |
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