marc007
lvl.1
United States
Offline
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DJI Gamora Posted at 1-30 19:16
Hi, Marc. Thank you for reaching out and we're deeply sorry for the incident that happened. In this kind of situation, I'm afraid that you may consider creating a flyaway case for a proper analysis. You may submit a flyaway case request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, please note that free data analysis may not be supported if the unit is already out of warranty. Your kind understanding is appreciated and thank you for your continued support.
Thanks and it is only less then months old. If I buy one by itself could i use the controller that came with the lost one? Can the eletric lines in the yards interfere with the done and cause this to happen?
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