Hello,
I am experiencing the challenge of not being able to update the date and time of the device.
I have connected the Pocket 2 to my phone on a daily basis for the past 9 days.
The date is 8 years off.
Yesterday the date was updated correctly for the video and photo.

The time is 6 hours off for photos and video. (Physical local time (and on phone) is 6 pm and the timestamp is 11 am, for the same day.) This makes editing a bit challenging when the media is collected throughout the day across multiple days.

Pocket 2 Firmware: 01.03.00.10
Gimbal Firmware: 0.04.09.07 | 02.00.15.74
Mimo Version: v1.8.12 (226083)
Phone: Google Pixel 6 Pro
Phone OS: Android 13

Let me know where I can adjust the time to reflect correctly.

Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Kindly please refer to the troubleshooting steps below and check if this isolates the issue.

1. Please restart the device. Connect to the DJI Mimo app and refresh the device's default time.
2. If you bring the unit to another country or region, please adjust the time for the mobile phone, connect the device to the DJI Mimo app, and refresh the time.
3. Please try to update the firmware using the DJI Mimo app and please ensure that you are connected to an internet service, If you are using the latest version, please use the microSD card to refresh the firmware.

Please keep us posted if the issue persists for us to help you further. Thank you.

Hello DJI Paladin,
Thank you for the timely response.
As previously noted, I have connected the Pocket 2 to my phone on a daily basis for the past 9 days. (after today 10 days)
Neither unit has left the country nor changed time zones.
When the Pocket 2 is connected to the phone, there is no prompt to update the firmware from Pocket 2 Firmware: 01.03.00.10 or Gimbal Firmware: 0.04.09.07 | 02.00.15.74.

Please advise if there is a manual action to "refresh the device's default time"?

Please advise on the next steps to resolve this challenge.

Thanks

Hello DJI Paladin,
Thank you for the timely response.
As previously noted, I have connected the Pocket 2 to my phone daily for the past 9 days. (After today 10 days)
Neither unit has left the country nor changed time zones.
When Pocket 2 is connected to the phone, there is no prompt to update the firmware from Pocket 2 Firmware: 01.03.00.10 or Gimbal Firmware: 0.04.09.07 | 02.00.15.74.

Please advise if there is a manual action to "refresh the device's default time"?

Please advise me on the next steps to resolve this challenge.

Thanks

BSLugnut Posted at 2-2 08:04
Hello DJI Paladin,
Thank you for the timely response.
As previously noted, I have connected the Pocket 2 to my phone on a daily basis for the past 9 days. (after today 10 days)

Hello, sorry for the late response. Can you please confirm if you still experience the said issue? Does the issue still persist even if you use a different computer to view the files? Please hit the "reply" button for us to be notified when you respond. Please keep us posted. Thank you.

Yes, this issue persists.

Pocket 2 Firmware: 01.03.00.10
Camera Version: 0.00.00.01 | 01.30.54.86
Gimbal Firmware: 0.04.09.07 | 02.00.15.74
Mimo Version: v1.10.2
Phone: Google Pixel 6 Pro
Phone OS: Android 13