Unlock zone expired but continues to come up on the aircraft
631 3 2023-2-3
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djiuser_1OGFUmtlKI75
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United States
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After obtaining approved unlocks that show up on the DJI4 app, the aircraft continues to hold the expired unlock and doesn't upload the new request. Thoughts? TIA
2023-2-3
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TonyPHX
Core User of DJI
Flight distance : 11229610 ft
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United States
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Network connection?
Click the refresh circle?  

Should be pretty fool-proof.
2023-2-3
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djiuser_1OGFUmtlKI75
lvl.1

United States
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TonyPHX Posted at 2-3 11:08
Network connection?
Click the refresh circle?  


Network connection, yes. The new unlock gets to the app / controller but the aircraft holds the expired unlock.
2023-2-3
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we do apologize for the inconvenience. Kindly please contact our team directly at flysafe@dji.com for further assistance. Thank you for your understanding and support.
2023-2-3
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