MANNHEIMER
 lvl.2
Flight distance : 29764 ft
Germany
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It is now exactly 5 month ago when I returned my Action 3 because of the focus issue (--> Thread https://forum.dji.com/forum.php?mod=viewthread&tid=277017)
It was absolutely clear that this problem is hardware related, so my plan was to purchase the camera a few month later since I really liked the handling of it.
Unfortunately nothing changed and in addition to that DJI tries to fool their customers by telling this is a software problem. Are you serious guys?
It was proofen by so many videos that the focus issue can be fixed by adjusting the distance of the lense to the sensor and you keep telling us that your "engineers" have fixed the problem with software?
The only thing you did was trying to sharpen footage that was out of focus.
I have many DJI products and really wanted to like the Action 3 but the pure ignorance of the problem and the unprofessional behavour about this problem made me come to the conclusion that I am done with this camera. Gopro here I come again.
To give my comment some kind of value for you, I will let you know what I and I guess most of the customers would have wished:
1. An official statement of DJI to admit that there is a hardware issue (blame the wind, an earthquake or a gopro employee for that)
2. Repair already delivered units by adjusting the lens for free
3. change the production to fix the issue for further units
4. don't lie to customers and tell them it is only software issue when it isn't! we as a group are not dumb, there are people out there having the same skills as your engineers and maybe some more.
Long story short:
The behaviour of DJI makes me jump to the gopro, not the product. FIx the issue, communicate with respect and you could easily overtake gopro, but not this way. |
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