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Action 3 Compatibility with Samsung S21
2448 18 2023-2-3
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Kushie
lvl.1

United States
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I just got a Action 3 camera and am attempting to connect it to the Mimo app on my Samsung S21 phone.  It starts to search but after a few sec says "No DJI device found".  I just got off the phone with DJI support and the person I talked to said the Samsung S21 is not compatible.  If that is true, I'm going to return the camera since I can't activate it so it will work without the app. I was suprised it is not compatible with the S21, it is a pretty common phone.

2023-2-3
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johansenfoto
Captain
Flight distance : 1173379 ft
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Norway
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A lot of Samsung phones doesn't work with DJI Mimo and DJI Fly.

Doesn't you have friends with other phones so you can get it activated?
2023-2-3
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Kushie
lvl.1

United States
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johansenfoto Posted at 2-3 14:40
A lot of Samsung phones doesn't work with DJI Mimo and DJI Fly.

Doesn't you have friends with other phones so you can get it activated?

I could but...  GoPro will work
2023-2-3
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. It is found that your device Samsung S21 and the DJI Mimo app have been compatible and can be used together. If you have any problems during use, please do not hesitate to contact us. Thank you.
2023-2-3
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leandrolb
lvl.1

Brazil
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I encountered the same issue with my S21 I had to pick my wife's S10 to get it activated what is a shame for DJI. Are you forcing customers to use IPhone doing that.
It is getting difficult...
2023-3-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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leandrolb Posted at 3-20 17:27
I encountered the same issue with my S21 I had to pick my wife's S10 to get it activated what is a shame for DJI. Are you forcing customers to use IPhone doing that.
It is getting difficult...

Hi there, we are sorry for any inconvenience. May I confirm if you've activated Action 3 successfully? If the issue still exists, please let us know and we will do our best to help.
2023-3-20
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SeehawerB
First Officer
Flight distance : 5414203 ft
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Germany
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Same issue with Samsung Galaxy S20 5G.
2023-3-21
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DJI Natalia
Administrator

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Hi, there.
Just a kind reminder that DJI Action 3 can be used with Samsung S21.
May we know if your problem is resolved now?
If not, could you please tell us the system of your Phone and could you please send us a related video so that we can offer you better assistance? You can also try to use Wifi to connect it.
We have sent you a PM to help you as well.
Please have a look.
Thank you.
2023-3-22
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djiuser_8HprBxsuuegO
lvl.1
Canada
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works well with my S21. Maybe try downloading the newest update of the mimo app
2023-3-24
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djiuser_AkLz8TnkDMwD
lvl.1

Romania
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The camera is not the issue or the phone. Both are marvels of science, if one of them doesn't work, maybe is user's fault. I have exactly the same rig as you mentioned and I assure you both works like a charm.
2023-3-28
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lutzmix
Captain
Germany
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mimo apk 1.8.16

disable : connect automatic to strong wifi signal
2023-3-28
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mystery7367
lvl.1
Flight distance : 12139 ft
United Kingdom
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I have the Samsung S21 Ultra and it will not connect. a facebook group post has peole with the same phone having zero problems whatsoever !!!
2023-10-12
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djiuser_wqcLDsvQZTCO
New

Canada
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DJI Paladin Posted at 2-3 16:43
Hi there. Thank you for reaching out. It is found that your device Samsung S21 and the DJI Mimo app have been compatible and can be used together. If you have any problems during use, please do not hesitate to contact us. Thank you.

It is not working for me, i have s21 ultra. I downloaded latest version from website.
2023-11-5
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_wqcLDsvQZTCO Posted at 11-5 14:47
It is not working for me, i have s21 ultra. I downloaded latest version from website.

Hi there. We're sorry for the trouble. Can you please confirm what specific issue you experienced? Please upload screenshots so we can check it further. Thank you for your cooperation.
2023-11-6
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SeehawerB
First Officer
Flight distance : 5414203 ft
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Germany
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SeehawerB Posted at 3-21 00:37
Same issue with Samsung Galaxy S20 5G.

Update: after deactivating Google One VPN DJI Mimo and Action 3 worked properly together. Maybe VPN/Proxies are a point to consider if connection fails.
2023-11-8
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Keith Martin
lvl.1

United States
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I also am having problems opening my DJI go app.
It was running fine this past summer, but cannot open app at this time.
I'm operating the following:
Samsung S21
DJI Phantom 3 Standard
Any suggestions will be appreciated...thanks
2023-12-13
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djiuser_NRim8ZzK4BeN
New

United States
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Hi my samsung galaxy s21 won't install the dji mimo app.  Please help
1-8 11:24
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DJI Tony
Administrator

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djiuser_NRim8ZzK4BeN Posted at 1-8 11:24
Hi my samsung galaxy s21 won't install the dji mimo app.  Please help

Hello there. Sorry about the inconvenience. May I know what error message are you encountering? Thank you.
1-9 00:04
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DJI Tony
Administrator

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Keith Martin Posted at 2023-12-13 04:43
I also am having problems opening my DJI go app.
It was running fine this past summer, but cannot open app at this time.
I'm operating the following:

Hi, Keith. If I may ask, are you getting an error message when you try to launch the app or does it just crash?  Thank you.
1-9 00:06
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