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DJI Go 4 and Android 13
13742 35 2023-2-6
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noipego
lvl.3
Greece
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The app is still in version 4.3.54 and anroid 13 has rolled out to phones...more specific i use Xiaomi Mi 11 Lite with my Mavic pro.
So what about compatibility with android 13 and DJI Go 4? Does the app works ok?


2023-2-6
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DJI Gamora
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Hi, noipego. Thank you for reaching out. Since version v4.3.54 has been released, the DJI GO 4 is already compatible with the Android 13 system. Are you having issues with your application? Please let us know so that we can assist you further.
2023-2-6
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Melvin93
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Flight distance : 190853 ft
United Kingdom
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I am having a similar issue, I have the Samsung Z fold 2 and the go4 app worked fine untill the Samsung update to andoid 13. I can no longer connect my phone to the RC and apparently my phone is no longer compatible.
2023-2-10
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DJI Tony
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Melvin93 Posted at 2-10 06:32
I am having a similar issue, I have the Samsung Z fold 2 and the go4 app worked fine untill the Samsung update to andoid 13. I can no longer connect my phone to the RC and apparently my phone is no longer compatible.

Hi, Melvin93. Thanks for reaching out, and we're sorry you're experiencing such issues. May we ask if you have tried uninstalling and reinstalling the DJI GO 4 app? If not yet, kindly do so. You may reinstall it from this link. Please remember to back up important data before uninstalling the app. If the issue remains, kindly share a screenshot of the Camera View of the app and indicate the specific drone you are using. We will be waiting for your update. Have a nice day.
2023-2-19
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djiuser_pzrWu7QV4Pv0
New

Italy
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Really no Word on the dji policy about updating their apk. Pixel 7 and no working mavic zoom

No comment
2023-3-25
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Yo Yo0
New

United Kingdom
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DJI Tony Posted at 2-19 20:26
Hi, Melvin93. Thanks for reaching out, and we're sorry you're experiencing such issues. May we ask if you have tried uninstalling and reinstalling the DJI GO 4 app? If not yet, kindly do so. You may reinstall it from this link. Please remember to back up important data before uninstalling the app. If the issue remains, kindly share a screenshot of the Camera View of the app and indicate the specific drone you are using. We will be waiting for your update. Have a nice day.
Hi, sorry for the late reply i have tried uninstalling and reinstalling with no avail. My phone isnt currently on the compatible list for the dji go 4 app. I did try to get a picture of the camera view but it wont let me onto it as and it just says disconnected. The drone i have is the mavic pro. Sorry this is melvin93 but for skme reason it logged me into another account, update- i have had an update on my phone and it seems to be working now. Strange but hurrayy. Thanks for the help.
2023-4-19
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DJI Tony
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Yo Yo0 Posted at 4-19 08:40
Hi, sorry for the late reply i have tried uninstalling and reinstalling with no avail. My phone isnt currently on the compatible list for the dji go 4 app. I did try to get a picture of the camera view but it wont let me onto it as and it just says disconnected. The drone i have is the mavic pro. Sorry this is melvin93 but for skme reason it logged me into another account, update- i have had an update on my phone and it seems to be working now. Strange but hurrayy. Thanks for the help.

Hi there. We appreciate the update. We're glad to know the app is now running after a phone update. Please reach us back here should you have other concerns. Thank you, and have a nice day!
2023-4-21
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alodk
lvl.1

Denmark
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My new mobile Google PIXEL 7 Pro (android 13) can not start the DJI Go 4 App or the Go App. Let's hope an update comes soon.

Luckily my Samsung tablet still works fine with DJI.(android 10)
2023-5-4
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djiuser_0T52XHPTMXqg
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Indonesia
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Just try to install the newest version of dji 4 pro but still have the problem, when i open the apps the camera view doesnt show, black screen come.up
2023-5-19
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DJI Tony
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djiuser_0T52XHPTMXqg Posted at 5-19 16:03
Just try to install the newest version of dji 4 pro but still have the problem, when i open the apps the camera view doesnt show, black screen come.up

Hi there. We're sorry that the issue remains. Can you confirm what DJI drone and mobile phone you're using? Thank you.
2023-5-20
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djiuser_zk0lPlLcNvh4
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Brazil
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Dear DJI Support Team,  I hope this message finds you well. I would like to report an issue I am facing with my PHANTOM 4 PRO drone and request your assistance in resolving it.  Since 2017, I have been using my PHANTOM 4 PRO drone along with the DJI GO 4 app on my mobile phone. Recently, my phone was updated to the Android 13 operating system. Unfortunately, after this update, the DJI GO 4 app has stopped functioning correctly.  When attempting to open the app, a window appears indicating the need for certain settings. "Allow access to external storage and location services so DJI GO 4 can save photos, videos and flights records, import files to editor, and display your location on the map." and 2 bottons   Cancel    Go to Settings  Upon selecting the "Go to  settings" option, nothing happens, and the app remains on the previous screen, without displaying the camera view or any other functionality.  During my search for solutions, I came across a YouTube video in which an individual mentioned that DJI provided a website with a password to access the Djigo4.apk file for reinstalling the software to resolve this specific issue. However, I believe that the link is temporary and personal, and unfortunately, I do not currently have access to it.  I would like to request your assistance in obtaining this link or any other alternative solution that can resolve this problem. Currently, I am unable to fly my drone due to this incompatibility between DJI GO 4 and the Android 13 operating system.  Thank you in advance for your attention and assistance in this matter. I look forward to a solution that will allow me to use my drone again.  Best regards, [Fernando Jorge - Brazil]
2023-6-15
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djiuser_wqvHpKflvW5D
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Belgium
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Can't even install dji 4 on my Galaxy s22 ultra...
I get the message: 'app not installed'

Fix it DJI!!!

2023-6-17
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DJI Paladin
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Flight distance : 318 ft

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djiuser_wqvHpKflvW5D Posted at 6-17 13:33
Can't even install dji 4 on my Galaxy s22 ultra...
I get the message: 'app not installed'

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to download the said application using our website? You may refer to the link below. Copy and paste the generated URL on the browser of your mobile device then download the APK, once you have already downloaded the APK file, please go to the download section on the browser of your mobile device then open the file after that, the APK will automatically install on your mobile device. Please note that if you will go directly to the storage and press the APK file it is normal that it will not install. Please keep us posted.

https://www.dji.com/downloads/djiapp/dji-go-4
2023-6-25
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Maruz
lvl.1
Flight distance : 2299626 ft
Malaysia
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I also facing same problems on my Samsung A54 with Android 13 firmware. I use official DJI Go4 APK latest version 4.3.54, but my Mavic 2 Zoom got no live feed with Image Communication Error / Signal Lost.
2023-6-25
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City Cade
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United States
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Google Pixel 7Pro with Android 13.
App wont open, or update.
Cant load apk from DJI.
App labeled "unsafe" and is not allowed to be installed.

2023-7-5
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noipego
lvl.3
Greece
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City Cade Posted at 7-5 06:17
Google Pixel 7Pro with Android 13.
App wont open, or update.
Cant load apk from DJI.

you have to allow/give permission to install apps outside play store
2023-7-5
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djiuser_bVuyQIjMBooz
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Nepal
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DJI Tony Posted at 2-19 20:26
Hi, Melvin93. Thanks for reaching out, and we're sorry you're experiencing such issues. May we ask if you have tried uninstalling and reinstalling the DJI GO 4 app? If not yet, kindly do so. You may reinstall it from this link. Please remember to back up important data before uninstalling the app. If the issue remains, kindly share a screenshot of the Camera View of the app and indicate the specific drone you are using. We will be waiting for your update. Have a nice day.

I have given excess to all but still showing this,
Redmi note 10 pro and mavic 2 Zoom, please help
2023-7-13
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DJI Tony
Administrator

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djiuser_bVuyQIjMBooz Posted at 7-13 20:26
I have given excess to all but still showing this,
Redmi note 10 pro and mavic 2 Zoom, please help

Hi, sorry for the late reply. Are you getting any error messages from the phone or where you able to install but it crashes?
2023-7-19
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steilvorlage.de
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Netherlands
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Hi, I had the same problem. I downloaded the last version of app and tried to install it on my Samsung S20, android 13. The installation started but then suddenly it stopped because of safety issue. But then you can press "install nevertheless" (dropdown). If you click "ok" the installation will stop. After that app is installed
2023-8-9
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DJI Paladin
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Flight distance : 318 ft

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steilvorlage.de Posted at 8-9 14:00
Hi, I had the same problem. I downloaded the last version of app and tried to install it on my Samsung S20, android 13. The installation started but then suddenly it stopped because of safety issue. But then you can press "install nevertheless" (dropdown). If you click "ok" the installation will stop. After that app is installed

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific application are you trying to download on your Samsung S20? Please download the DJI Fly app straight to our website to avoid any issues. If you experience any issues, please take a screenshot or short screen recording showing the issue so we can assist you further. You may download the app using the link below. Thank you for your valued support.

https://www.dji.com/global/downloads/djiapp
2023-8-25
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Gdecker
lvl.2
Flight distance : 270079 ft

United States
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Hi DJI. This is an issue that has been going on for years now. How long does it take to fix connectivity with Pixel devices and your drones? I have never experienced such terrible service with a high cost product in a very long time. Can you all actually focus on this and finally get it resolved instead of just making us request in circles?

Would also accept full cash refund on the drone since it's a glorified paperweight.

Pixel 6 Pro, DJI Mavic 2 Pro, DJI go 4.
2023-8-27
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fmc
lvl.1

United States
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Gdecker Posted at 8-27 14:00
Hi DJI. This is an issue that has been going on for years now. How long does it take to fix connectivity with Pixel devices and your drones? I have never experienced such terrible service with a high cost product in a very long time. Can you all actually focus on this and finally get it resolved instead of just making us request in circles?

Would also accept full cash refund on the drone since it's a glorified paperweight.

Hello,

I have a Pixel 7A running Android 13. Unfortunately, DJI Go 4 does not even appear in the Google Play store.

Please fix this problem.

Thanks
2023-9-1
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Gdecker
lvl.2
Flight distance : 270079 ft

United States
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Notice how when they are called out they just run away from the issue like cowards?
2023-9-8
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djiuser_podQjQbli6Fs
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Chile
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djiuser_0T52XHPTMXqg Posted at 5-19 16:03
Just try to install the newest version of dji 4 pro but still have the problem, when i open the apps the camera view doesnt show, black screen come.up

Tengo el.mismo problema con mi Samsung A53
2023-9-14
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Marian24
lvl.1

Romania
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I can't use the app to enter the Fly Mode of the drone on Android 13 - Xiaomi Redmi Note 12 Pro 5G.
Shows a popup to 'Allow access to External Storage', that settings not exists.
And on the setting that exists 'Allow all files' the app are not appearing there.

App is unusable with android 13.

https://medium.com/@muhammadbilal4074/storage-permission-in-android-13-89372e543864

Please fix.

2023-10-16
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Incredible_Max
lvl.1
Flight distance : 523314 ft

Germany
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Hello,
I upgraded to a Pixel 8 Pro last week so I am now using Android 14.

I downloaded the installation file from the official website (/de/downloads/djiapp/dji-go-4) and installed it. It was necessary to allow installation from unknown sources as well as pressing "Install anyway" when a "The app is unsafe" dialogue popped up.

It is not possible for me to open the app as it always crashes without any message or anything else being shown. The install version is 4.3.54.

Will it now be basically impossible to continue flying my Mavic Pro for me?
2023-10-19
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noipego
lvl.3
Greece
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Incredible_Max Posted at 10-19 01:42
Hello,
I upgraded to a Pixel 8 Pro last week so I am now using Android 14.

Did you turn on GPS before running the app?
2023-10-19
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Incredible_Max
lvl.1
Flight distance : 523314 ft

Germany
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Sorry for the late replay.
Yes, my phone has GPS turned on. The location is also available in Google Maps as well as other maps.
I now also made sure to allow the access to location as well as all other permissions in the phone settings. The app never asked for any permissions as it crashed before showing anything. The screen just goes black for about a second before throwing me back to the home screen.
2023-10-24
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Incredible_Max
lvl.1
Flight distance : 523314 ft

Germany
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Update: The problem got resolved with app version 4.3.60
2023-11-23
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aramsmak
lvl.1

Ukraine
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Additionally, you can check user reviews on the Google Play Store for DJI Go 4 to see if other users with Xiaomi Mi 11 Lite and Android 13 are reporting any issues or if the app is working smoothly on that configuration.
2023-11-24
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DJI Tony
Administrator

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Incredible_Max Posted at 11-23 05:50
Update: The problem got resolved with app version 4.3.60

Perfect. We are glad it's already fixed. Please don't hesitate to reach out to us if you have further concerns. Have a great day ahead.
2023-12-4
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Maruz
lvl.1
Flight distance : 2299626 ft
Malaysia
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Maruz Posted at 2023-6-25 05:52
I also facing same problems on my Samsung A54 with Android 13 firmware. I use official DJI Go4 APK latest version 4.3.54, but my Mavic 2 Zoom got no live feed with Image Communication Error / Signal Lost.

Happy Chinese New Year, DJI Team @DJI Tony !

I use the latest version DJI Go4 V4.3.60 and still facing same problem (video feed freeze)

Mavic 2 Zoom
Samsung A54
Android 13

Please help me because until now i cannot use my Mavic 2 Zoom
2-6 04:19
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Jimmy_Lio
New
Chile
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PHANTOM 4 PRO V2.0
SAMSUNG A54
ANDROID 13
DJI GO 4.3.60

MI SMARTPHONE NO SE CONECTA AL CONTROL DJI. POR FAVOR NECESITO VUESTRA AYUDA.
4-29 11:53
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DJI Tony
Administrator

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Jimmy_Lio Posted at 4-29 11:53
PHANTOM 4 PRO V2.0
SAMSUNG A54
ANDROID 13

Hi there, Jimmy. Sorry about the trouble. Are you getting any error messages? Thank you.
4-30 01:55
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victor Arauco castañeda
New

Peru
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En el honor Magic5 con Android 13 no descarga el apk
7-1 18:55
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DJI Natalia
Administrator

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victor Arauco castañeda Posted at 7-1 18:55
En el honor Magic5 con Android 13 no descarga el apk

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please confirm if you are receiving any error messages? If so, kindly take a screenshot or a brief screen recording of the issue to help us assist you better. Additionally, you can download the app using the provided link and verify the compatibility list.
https://www.dji.com/global/downloads/djiapp

Should you have any other questions, kindly message us for assistance. Thank you.
7-1 19:18
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