DJI Gamora
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Hi, ginan. Thank you for reaching out and we're sorry for the inconvenience. Are you using an RC-N1 remote controller? Can you now turn on your phone? Are there any abnormalities with the cable and port after this incident like they're not usable anymore? The information above provided by our co-pilots could be one of the reasons why it happened but if you encounter any issues with RC as well, please provide us the following details for checking:
1. Remote Controller Log and the issue time of the incident. Below are the steps on how you can obtain them:
• Visit the DJI official website (https://www.dji.com/downloads/so ... sumer-drones-series), and download DJI Assistant 2 (Consumer Drones Series) to the computer.
• Power on the RC-N1 remote controller, launch DJI Assistant 2 (Consumer Drones Series), and connect the remote controller to the computer using a USB-C cable.
• After DJI Assistant 2 (Consumer Drones Series) recognizes the remote controller, select “Log Export” and tap “Save to Local”.
• The final exported data will be a file in .DAT format, such as EXPORT_FILE_2022-05-24_23-03-04.DAT.
2. Mobile device model and system version.
3. Remote controller SN.
4. App log from your phone. Here's how to get them:
• Install iTunes (https://www.apple.com/itunes/) on the computer. Then, enable the software.
• Connect the iOS device to the computer and tap “Allow” on the iPhone.
• Tap the mobile device icon in the top-left corner, and go to the iPhone page.
• Select “File Sharing” in the left panel and go to the app file-sharing page.
• Select the corresponding app as required. Select the “Logs” file folder and tap “Save” at the bottom of the right window. Using DJI Fly as an example:
Select “DJI Fly” in the left window and the “Logs”“SDK” file folder in the right window. Tap “Save”.
* If there is no “Save” button on the current window, please drop down the scrollbar to the bottom for confirmation.
• After the file has been exported, add the file folder to the compressed folder. Send back related data based on the specific method.
Kindly upload it to Dropbox or Google Drive along with the screen recording/video of the issue and provide us the shareable link via PM. Thank you for your cooperation. |
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