fansf491992d
 lvl.2
Flight distance : 942231 ft
Canada
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DJI Mindy Posted at 2-16 18:56
Sorry for the late reply, we have confirmed with the relevant team that according to the video you provided, you are pushing at the top of the arm when you are pushing, and this problem may be caused by unbalanced force. We recommend that you push the middle position to adjust. If you installed a camera, we recommend that you hold the camera with your hand to adjust it.
Thank you for the reply DJI Mindy.
The tilt axis adjustments bars do move a little easier when I push it from the middle, but, metal is still scratching against metal and it is very bumpy when it moves (not smooth at all).
The pan axis adjustment bar is "silky smooth" when making any adjustments to the pan axis. This is exactly how the tilt axis bars should be, exactly like the pan axis: "silky smooth". I think DJI should look into this and potentially make some changes if needed, because it is not normal, even when pushing from the middle like you have suggested that I do, that metal is scratching against metal and that it is not smooth and easy, but instead bumpy and jarring.
I guess I should still return my unit for a refund as now the horizontal bar on the tilt axis is all scratched from metal scratching against metal and there is nothing I dislike more than having something brand new already scratched.
Thank you again for your reply.
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