je récupère des batteries neuves PH4 PRO neuves mais jamais déballer depuis longtemps (plus d'un an) je les ai mises que le HUB de chargement il y a bien la LED VERTE allumée mais rien ne se passe, elles ne se chargent pas. ..

Hi, T2exe. Thank you for reaching out. We're sorry to read that you're having trouble with your batteries. Please follow the troubleshooting steps below:

① Ensure that the charging temperature range (32° to 104°F (0° to 40°C)) for the intelligent flight battery is within the required range；
② Change another port of the charging for charging. If the battery can be charged normally, it indicates that the battery port of the charging hub is abnormal. If the charging still fails, change the charging method, use a charger, and ensure that the battery is not in hibernation mode；
* The batteries of some products will enter hibernation mode when shipped out from the factory for long-term storage. A battery in hibernation mode can be woken up with a charger, but not with a charging hub. If the wake-up fails, please re-connect the charger until the battery wakes up.
③ Please check the battery LED status, comparing to the battery LED status to confirm if the battery protection information is triggered by abnormal charging；
④ Try to use another battery in the same charging port and observe whether the charging is abnormal. If it charges normally, it indicates that the first battery is abnormal. If the charging still fails, please use a charger for charging.

Hope this helps. Please keep us posted.

DJI Gamora Posted at 2-12 04:14
Hi, T2exe. Thank you for reaching out. We're sorry to read that you're having trouble with your batteries. Please follow the troubleshooting steps below:

① Ensure that the charging temperature range (32° to 104°F (0° to 40°C)) for the intelligent flight battery is within the required range；

merci de votre réponse j'ai placé les batteries en direct avec le chargeur sans passer par le HUB et cette fois le gros bouton vert s'allume et la première LED clignote vert (19 fois) toutes les 20 secondes environs.. mais je n'ai pas l'impression que la batterie se charge..

T2exe Posted at 2-12 06:06
merci de votre réponse j'ai placé les batteries en direct avec le chargeur sans passer par le HUB et cette fois le gros bouton vert s'allume et la première LED clignote vert (19 fois) toutes les 20 secondes environs.. mais je n'ai pas l'impression que la batterie se charge..

Hi, T2exe. Thank you for the update. Please try to leave the battery in the charger for 2 hours and see what will happen. Try another battery being charged using the drone as well. Please let us know if that works or not. Thank you.