DJI Tony
 Administrator
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Hi there. Thanks for reaching out, and we're sorry you encountered such issues. May we confirm if you are using the official Osmo Action 3-Lens Protective Cover? Please note that large temperature differences between the inside and outside layers of the camera lens may cause the lens to fog. Also, humid and low temperatures can affect the lens. You may eliminate the fogging by leaving it in an area at room temperature. In addition, here are some tips you can follow to maintain your lens cover:
1. It is not recommended to attach and detach the lens protective cover frequently, otherwise, dust may accidentally fall into the lens cover, which will affect the shooting quality. When the masking paper within the protective cover is dusted, it is not easy to clean up due to the structural design of the cover, so it is not recommended that you remove and attach it frequently.
2. After recording and shooting for a long period, do not touch the lens protective cover, to avoid burns. If disassembly is required, please power off the camera and wait for the camera to cool down completely before operating.
3. Do not open the lens protective cover immediately after the camera is taken out of the water. Otherwise, water vapor may enter the cover, and thereby leading to fogging inside the lens cover. Wipe to clean and dry the camera in advance if disassembly is necessary.
4. Do not remove the lens protective cover in a place with large dust.
5. If you feel that the lens cover is difficult to remove, it is recommended to remove and attach it with the rubber lens protector installed.
Should you have other inquiries, please reach back here at DJI Forum. Have a nice day. |
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