I have the Cine 3 with smart controller so I don’t have a phone hooked to it.  Lately, I start up the  controller and says account not logged in.  Well I can’t log in without use of my home Wi-Fi.  Why is it doing this?

This has happened in commercial jobs hours from my house.  Very inconvenient!!!

Hi there, we are deeply sorry for the inconvenience caused. Considering flight safety, the flight database will be updated from time to time, and users need to be updated by connecting to the Internet. Therefore, a reminder of the account login method is made to remind users to connect to the Internet for updates. You can try to connect the DJI RC Pro to your phone's hotspot to log in again to see if it works.

DJI Mindy Posted at 2-23 20:23
Hi there, we are deeply sorry for the inconvenience caused. Considering flight safety, the flight database will be updated from time to time, and users need to be updated by connecting to the Internet. Therefore, a reminder of the account login method is made to remind users to connect to the Internet for updates. You can try to connect the DJI RC Pro to your phone's hotspot to log in again to see if it works.

I dont have hot spot capability on my cell phone.  This is a real issue when I drive 100 miles round trip and can’t do the job I was paid to do.  I don’t always have time to turn the drone on everyday before I leave my house to make sure it didn’t log out of my account. The drone doesn’t fly why it’s logged out.  This is ridiculous.  This is 4th DJI drone but will probably be my last if this isn’t changed.   

djiuser_C7gTAVCsk0YT Posted at 2-24 09:31
I dont have hot spot capability on my cell phone.  This is a real issue when I drive 100 miles round trip and can’t do the job I was paid to do.  I don’t always have time to turn the drone on everyday before I leave my house to make sure it didn’t log out of my account. The drone doesn’t fly why it’s logged out.  This is ridiculous.  This is 4th DJI drone but will probably be my last if this isn’t changed.

Sorry for the inconvenience, I understand your situation and feeling, and will record your feedback.
At the same time, I may want to remind you that the DJI account will be logged out automatically after one month for DJI Fly, and re-login is required as well. At the moment, kindly check the app before you go flying. Thank you for your understanding.

DJI Susan Posted at 2-24 19:10
Sorry for the inconvenience, I understand your situation and feeling, and will record your feedback.
At the same time, I may want to remind you that the DJI account will be logged out automatically after one month, and re-login is required as well. At the moment, kindly check the app before you go flying. Thank you for your understanding.

I did not realize that.  Never had this issue with my phantom 4 pros.  I had the plus version (v1 and v2) and they werent hooked to a cell phone either.  Thanks for the info, is there a specific day it happens so I can mark on my calendar?

djiuser_C7gTAVCsk0YT Posted at 2-24 19:31
I did not realize that.  Never had this issue with my phantom 4 pros.  I had the plus version (v1 and v2) and they werent hooked to a cell phone either.  Thanks for the info, is there a specific day it happens so I can mark on my calendar?

The time is counting since the last time the account is logged in. You can set a calendar for about 30 days after you log in this time.

Hi,
Yesterday I had the same problem. 21.01.2024. Frombork Poland.
My drone is Mavic 3 Cine, with RC Pro.  I have had it for over a year and this was the first problem with "RC Pro Account Not Logged in" happening for me.
In Frombork, there was a mobile network on site. I updated all drone and RC apps two days ago - the day before leaving for shooting in Frombork /20.01.2024/. When I tried to start my drone in Frombork I got info: "RC Pro Account Not Logged in". Then I made my iPhone as a wifi hot spot but my RC Pro wifi din't see my iphone hot spot at a pop app menu on the RC Pro.I emphasize that my MacBook Pro M3 at the same time was able to access the Internet without any problems via the hotspot created by my iPhone. So iPhone hot spot was working flawlesly in Frombork, but ... After 1 hour I gaved up.
I drove back home to Gdańsk /100 km/ Then I checked the procedure which failed in Frombork. When I tried to start  my drone in Gdańsk /22.01.2024 I got info: "RC Pro Account Not Logged in".  I made my iPhone as a wifi hot spot and to my surprise my RC Pro immediately  saw my iphone hot spot at RC Pro pop app menu, than I Logged in succesfully.
Conclusion
I have Mavic 3 Cine over a year. It is the first time that I had: "RC Pro Account Not Logged in" issue. I am using my Mavic 3 Cine for my profesional purposes.  Considering my current experience with my Mavic 3 Cine and RC Pro, and the stories with login problems described on this forum and others, which apparently have not been resolved in any way for almost two years by DJI, I will give my Mavic 3 Cine another one chance. I will be logging out of my DJI and DJI Fly accounts and logging in before leaving for shooting set. However, if I have a problem logging in on set again, I will simply get rid of this drone. If the login problem occurs again, it will turn this very expensive drone for professionals into a very expensive toy for no one.
Michał

Michal Juszczakiewicz Posted at 1-22 00:23
Hi,
Yesterday I had the same problem. 21.01.2024. Frombork Poland.
My drone is Mavic 3 Cine, with RC Pro.  I have had it for over a year and this was the first problem with "RC Pro Account Not Logged in" happening for me.

Hi thank you for reaching out. As Susan mentioned above, At the same time, the DJI account will be logged out automatically after one month for DJI Fly, and re-login is required as well. At the moment, kindly check the app before you go flying. For your feedback, we will also forward to our engineer team and hope it will be improved in the future. Thank you for your understanding.

I updated to the Mavic 3 Pro Cine and it does this as well.  Quite frustrating.  I’ve had to pay for a hot spot service now just to insure this doesn’t affect my shoots.  

djiuser_C7gTAVCsk0YT Posted at 1-22 13:07
I updated to the Mavic 3 Pro Cine and it does this as well.  Quite frustrating.  I’ve had to pay for a hot spot service now just to insure this doesn’t affect my shoots.

Hi there, we are sorry for any inconvenience caused. As explained on 2#, considering flight safety, the flight database will be updated from time to time, and users need to be updated by connecting to the Internet. Therefore, a reminder of the account login method is made to remind users to connect to the Internet for updates.
You don't have to connect to the internet all the time during the flight, you can just use it for logging it. Once it is logged in, you can disconnect the internet and fly the drone normally.
Or, you may check the login status when you have Wi-Fi access before you go to a remote area where there will not be an internet service.
Hope for your kind understanding.

DJI Mindy Posted at 2023-2-23 20:23
Hi there, we are deeply sorry for the inconvenience caused. Considering flight safety, the flight database will be updated from time to time, and users need to be updated by connecting to the Internet. Therefore, a reminder of the account login method is made to remind users to connect to the Internet for updates. You can try to connect the DJI RC Pro to your phone's hotspot to log in again to see if it works.

DJI Magic Cine signed out, I have been remote on a holiday and the Drone was useless. Please fix this disasterous mistake in thinking.

Many people have drones not near mobile networks.

fans57700fec Posted at 4-21 05:15
DJI Magic Cine signed out, I have been remote on a holiday and the Drone was useless. Please fix this disasterous mistake in thinking.

Many people have drones not near mobile networks.

We're really sorry to hear about this.  Please be aware, however, that in order to assure flight safety, the FlySafe Database will be updated on a regular basis, necessitating the usage of the Internet. Thus, a login prompt is displayed to remind users to join to the network. I recommend connecting the remote controller to the internet in a timely manner to ensure proper usage. However, we will consider your feedback and share your thoughts and points of view. Again, we apologize for the inconvenience.