I have a battery for my Mavic 2 pro that has had 36 charges and shows a normal status and it lost power mid flight causing me to crash hard. Broke a leg and tore the camera off. What do I do from here?

Hello, Joelothes. We're sorry to hear about the mishap that happened. We encourage you to send the unit back for repair. Please rest assured that as long as the unit is within the service guarantee period, we can forward an investigation, and data analysis can be applied to determine its cause.  We'll send you an offer depending on the results. You may visit this link: https://dji.com/support helpful in contact our Product Support team for further assistance on the request. Should you need to contact us for any reason, kindly know that we are always here to help. Thank you for your cooperation and understanding.

If it was still under warranty I would. I bought it from an individual about a month ago.

joelothes@yahoo Posted at 2-25 16:31
If it was still under warranty I would. I bought it from an individual about a month ago.

Thanks for your reply. You may create a case first and send the battery and aircraft together back for further diagnosis. If you have any questions later, please feel free to talk.

How do I create a case?

joelothes@yahoo Posted at 2-27 09:29
How do I create a case?

Please submit a repair case here and then send it back to our service center:
https://repair.dji.com/us/repair/index

DJI Wanda Posted at 2-27 17:38
Please submit a repair case here and then send it back to our service center:
https://repair.dji.com/us/repair/index

I mailed it in today. Thank you. What is an average response time?

joelothes@yahoo Posted at 2-27 18:40
I mailed it in today. Thank you. What is an average response time?

Did you receive an email about the shipping?
May we know if you shipped the package by yourself?
If so, can we have the SL? We will tell our teams.
For your question, what is the response time you mentioned? The turnaround time or anything else?

DJI Wanda Posted at 2-27 19:00
Did you receive an email about the shipping?
May we know if you shipped the package by yourself?
If so, can we have the SL? We will tell our teams.

Yes I did get the email and I used your shipping label. Response time, just wondering how long it usually takes to get an assessment reply?

joelothes@yahoo Posted at 2-27 20:06
Yes I did get the email and I used your shipping label. Response time, just wondering how long it usually takes to get an assessment reply?

The Repair Service will be completed within 5 working days after DJI receives your product (if data analysis is required, it takes about additional 3 working days). DJI will send you an email notification once the product is shipped.