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Mavic 3 crash!
10007 28 2023-2-25
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
United States
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Hi, I just crashed with my Mavic 3 drone. All 4 proples was bamaged and I changed to new but when I tried to restart my dronw I got the messege:

- ESC error. Contact DJI Support for assistance(Code: 1608002F)
and also this meessege:
- Power system hardware error. Restart aircraft(Code: 16100069)

Also when I restart the drone only 3 of the propels are testing (makeing the small move eveytime you turn the drone on) the fourth stands still.

I was crasing into a tree with the propel thats not testing at start up first.

Screenshot_20230225_115843.jpg

Sombody know what to do?
Screenshot_20230225_115843.jpg
2023-2-25
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Blériot53
Core User of DJI
Flight distance : 7069688 ft
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United Kingdom
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It may be a case of sending it back for repair. Is it still under warranty?
2023-2-25
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
United States
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Yes there are still warranty on it - but does the warranty help when I crashed into a tree with it? You can not see anything on the drone.
2023-2-25
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Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
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Does the motor that does not twitch move freely using your fingers?
If not check it for debris from the crash, remove any debris you find, do not scratch the motor windings, try vacuuming or blowing the motor with a can of compressed air.
When you have finished try moving the motor with you fingers, if it moves freely try booting the drone again.
If the errors persist then I think you are looking at a return and repair.
This is unlikely be a warranty matter but if you have care refresh.....
2023-2-25
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PixelPro
Second Officer
Flight distance : 1205715 ft
United States
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Send it in for repair.
2023-2-25
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
United States
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Yes, I can move it with my fingers freely. Im affraid its the ESC that is broken.
2023-2-25
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LV_Forestry
First Officer
Flight distance : 4726654 ft
Latvia
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If there is no apparent damage to the drone, you do not have to say so before sending it in for repair.  

There are still the log files that may betray you, but it is better and safer to send it for repair as our other comrades have mentioned.  

Try ! at worst you will receive a quote.  At best you will receive a brand new drone.  

Was the collision avoidance system OFF?
2023-2-25
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TonyPHX
Core User of DJI
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The quotes are very reasonable in my opinion.  Just send it in, get repaired, and enjoy until the next time.
Nobody is perfect.
2023-2-25
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DowntownRDB
Core User of DJI
Flight distance : ****
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United States
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Sorry about your crash.  Happens to all of us at one time or another.  For safety I'd say send it in for a repair quote.  In the past I've found DJI repairs to be reasonable.  

Just another reason I always buy the Care Refresh coverage.
2023-2-25
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DJI Gamora
Administrator
Online

Hi, G-Drone-DK. Thank you for reaching out. We are sincerely sorry you are going through these difficulties. Since the drone crashed and this kind of error shows, we highly recommend that you send your drone back to us for further diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. The warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.
2023-2-25
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frankymusik
First Officer
Flight distance : 27904331 ft
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Germany
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... they will be able to fix it for a small fee!  
Guaranteed!      
2023-2-25
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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DJI repair costs have always been reasonable for me and quick.
2023-2-26
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Sean-bumble-bee
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G-Drone-DK Posted at 2-25 10:54
Yes, I can move it with my fingers freely. Im affraid its the ESC that is broken.

unfortunate.
2023-2-26
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CloudVisual
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Worth adding that when you send your drone in for repairs, you'll just get a new drone, so you don't have to wait for it to be repaired. Your old drone will get stripped down and anything useable will probably make its way into another repaired drone which goes out to a customer. You just get charged for what you broke.

Please do not attempt to fly this drone, it's not safe. It will only end in a second catastrophe.
2023-2-26
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
United States
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Thanks for all your reply. I will send it back and for sure DJI will fix it or send a new one. Their return/repair system {https://repair.dji.com/repair/index} works fantastic so fare.
2023-2-26
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djiuser_8akX641Q5ljD
New
Ukraine
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Motor board.
There are 6 power transistors for each motor.
My trouble was same. Using multimeter (fluke recommended) i've detected dead smd mosfet. Well, it works again.
Disconnect motor from board.

1 check resistance of motor wiring (0.3 ohm symmetria).
2 check resistance onboard motor contacts(BGW) should be 12kohm between eachother.
3 check labeling of smd mosfets, then using buzzer of multimeter check for shortcut each of 6 mosfets.

After found dead mosfet, use air soldering station for smd rework. Actually if you have donor board.
2023-3-20
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
Denmark
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Hi,
I send it to DJI and they replaced it under the guarntee - Fantastic support.
2023-3-27
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Sean-bumble-bee
Core User of DJI
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That's great news.
2023-3-27
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DJI Paladin
Administrator
Flight distance : 318 ft

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G-Drone-DK Posted at 3-27 03:52
Hi,
I send it to DJI and they replaced it under the guarntee - Fantastic support.

Hi there. We appreciate your feedback. We are more than happy to know that your unit was already replaced under warranty. If you need anything else on setting up your new unit, please don't hesitate to reach us. Thank you for your valued support.
2023-4-5
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Burt37
First Officer
Flight distance : ****
Australia
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G-Drone-DK Posted at 3-27 03:52
Hi,
I send it to DJI and they replaced it under the guarntee - Fantastic support.

How much did it cost you all up, if you don't mind me asking?
2023-4-7
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Drey. I
Second Officer
Flight distance : 1775925 ft
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United States
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Sorry for your crash. Haven’t crashed mine yet!! I crashed my mini 3 pro tho. Sent it in and got a replacement. %100 send it in for repairs.
2023-4-8
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
Denmark
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Burt37 Posted at 4-7 20:03
How much did it cost you all up, if you don't mind me asking?

Nothing! They Even paied the shipping.
2023-4-9
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Burt37
First Officer
Flight distance : ****
Australia
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G-Drone-DK Posted at 4-9 01:13
Nothing! They Even paied the shipping.

Nothing?  You didn't have to pay for the refresh care?  You didn't have to pay the excess for the replacement?
2023-4-9
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G-Drone-DK
lvl.1
Flight distance : 464091 ft
Denmark
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Burt37 Posted at 4-9 01:43
Nothing?  You didn't have to pay for the refresh care?  You didn't have to pay the excess for the replacement?

It was under the warenty, they told me after i have send it. It was great support. On their websits they list their terms for repir and warenty
2023-4-9
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Burt37
First Officer
Flight distance : ****
Australia
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G-Drone-DK Posted at 4-9 02:01
It was under the warenty, they told me after i have send it. It was great support. On their websits they list their terms for repir and warenty

Thank you  
2023-4-9
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sincabeza
lvl.4
Flight distance : 2508911 ft
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Ukraine
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djiuser_8akX641Q5ljD Posted at 3-20 13:24
Motor board.
There are 6 power transistors for each motor.
My trouble was same. Using multimeter (fluke recommended) i've detected dead smd mosfet. Well, it works again.

0.3?
I think 0.8Ohm.

replaced ESC for new one, but error 16100069 still appears.
what should it be ?
Any control points on mainboard to do hard reset ?
2023-4-14
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djiuser_IhMFuLsvFUfn
lvl.1
Sweden
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Hur lagar man esc jag körde den dij mavic mini 3pro i räng jag tror at de är esc som är bränt de står att system hardwarer program Hur fiksar man den snälla utan ett set att skicka in den på repererering ut han det setet jag vet at de funkar men utan reperering snälla det kostar miket men är det gratis men försäkring vi har betalat försäkring
2023-7-26
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djiuser_IhMFuLsvFUfn
lvl.1
Sweden
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Vet non Hur man fiksar esc på mini 3pro dij utan reperering jag körde den i räng
2023-7-26
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DJI Tony
Administrator
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djiuser_IhMFuLsvFUfn Posted at 7-26 05:10
Vet non Hur man fiksar esc på mini 3pro dij utan reperering jag körde den i räng

Hi there. We highly recommend sending the drone for repair if it has already experienced a crash for the drone to avoid further damage. If ever you decide to send the drone to our facility to get repaired, please use the following link: https://repair.dji.com/se/repair/index. Have a great day ahead.
2023-7-26
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