m.chevy
New
Netherlands
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DJI Diana Posted at 2-27 08:24
Sorry to know about this. When a “Gimbal Stuck” warning is shown in the DJI Fly app (error code 40002), the gimbal may be stuck by debris (for example, the aircraft was powered on when it was folded, or the gimbal protector was not removed.). Please check whether there are debris on the gimbal. If yes, clean off them, restart the aircraft, and calibrate the gimbal. Or please try powering off the aircraft and move the gimbal gently in every angle with your hand, and check whether there is any debris in the gimbal. If not, power on the aircraft and calibrate the gimbal. In this case, please check whether the debris is stuck in the gimbal. Please remove the debris, restart the aircraft, and then recalibrate the gimbal. If the issue persists, please go to Online Repair Request and send back the aircraft to DJI for diagnosis.
Thank you for your response. Unfortunately, I cannot believe that there is any debris in the drone (as it already happened after 1 flight and the drone landed on concrete) and the gimbal protector has always been removed before starting the engine. So I believe it needs to go back..
Thank you again!!! |
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