Please select Into the mobile phone version | Continue to access the computer ver.
SD card records but wont read on PC
4700 29 2023-2-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Good morning, My DJI AIr2s recently (since the firmwhere upgrade) records to SD card but when I put in PC it sys its not formated, I then have to exit and run Chkdsk fix every time to get the files off of it. Ive tried formatting the card in the drone as well as I bought 2 new 128gb Pro cards and they do the same thing.
Is there an issue with the drone? Ive tried reading these cards in 3 different PCs all say not formatted but chkdisk fix works.

Thanks
2023-2-28
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

It's unlikely that there's a problem with the drone.
Have you tried formatting the cards in the computer?
2023-2-28
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Labroides Posted at 2-28 13:58
It's unlikely that there's a problem with the drone.
Have you tried formatting the cards in the computer?

Yes, Ive done that as well
2023-2-28
Use props
RobZilla
Second Officer
Flight distance : 1057844 ft
  • >>>
United States
Offline

Could be the cards-- what brand/model are you using? There have been reports of fake brand cards that are not up to spec.
2023-2-28
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

RobZilla Posted at 2-28 14:10
Could be the cards-- what brand/model are you using? There have been reports of fake brand cards that are not up to spec.

SanDisk Extreme Pro SDXC UHS-I U3
128gb
The first one was good up until last month then I started having these issues so I bought 2 more and the same issue with them as well.
2023-2-28
Use props
Geebax
Captain
Australia
Offline

Have you been switching off the Air2S without stopping the recording first, that can cause that to happen.
2023-2-28
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Geebax Posted at 2-28 14:14
Have you been switching off the Air2S without stopping the recording first, that can cause that to happen.

not normally, Ive forgotten once or twice but certainly not a regular occurrence. As I said above this all started after I did the most recent firmware upgrade  
2023-2-28
Use props
RobZilla
Second Officer
Flight distance : 1057844 ft
  • >>>
United States
Offline

Maybe try updating the drone firmware again on the computer. Not sure what else to suggest.
2023-2-28
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

RobZilla Posted at 2-28 14:26
Maybe try updating the drone firmware again on the computer. Not sure what else to suggest.

would a full reset of the drone help? Its a pain because it took me months of flying to dial in the settings I like.
2023-2-28
Use props
RobZilla
Second Officer
Flight distance : 1057844 ft
  • >>>
United States
Offline

Tonyvdb Posted at 2-28 14:30
would a full reset of the drone help? Its a pain because it took me months of flying to dial in the settings I like.

It's possible it might help, but definitely write down the settings or take screenshots so that you can get it back to where you're at now once you've reset or updated the drone FW.
2023-2-28
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

Tonyvdb Posted at 2-28 14:30
would a full reset of the drone help? Its a pain because it took me months of flying to dial in the settings I like.

Reloading firmware or resetting the drone to factory defaults are unlikely to make a difference.
Suggestions they might aren't based on anything more than a random guess.
The issue you describe isn't something that most flyers ever encounter, no matter what their firmware or settings.

The most likely cause of the issue is the cards themselves.
Try a new, completely different card rather than more from the same source.
2023-2-28
Use props
dreamtuner
Second Officer
Flight distance : 2232569 ft
Bangladesh
Offline

Try connecting your drone directly to the PC using a USB-C cable.
2023-3-1
Use props
jmb63
Second Officer
Flight distance : 7019370 ft
  • >>>
United States
Offline

You didn't mention what kind of computer. Apple products are notorious for having "read issues". Was there a recent update to the computer?
I would try getting anything of value off the card(s) and then first format it on the computer... Then format it in the drone. Also, refresh the firmware using the DJI Assistant program on the computer.
2023-3-1
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

jmb63 Posted at 3-1 02:54
You didn't mention what kind of computer. Apple products are notorious for having "read issues". Was there a recent update to the computer?
I would try getting anything of value off the card(s) and then first format it on the computer... Then format it in the drone. Also, refresh the firmware using the DJI Assistant program on the computer.

Both are a windows 11 machine, one laptop and one tower. Thank you everyone for your suggestions, I will try them out to see if any help and report back tomorrow
2023-3-1
Use props
FabioV
Second Officer
Flight distance : 2111709 ft
Italy
Offline

jmb63 Posted at 3-1 02:54
You didn't mention what kind of computer. Apple products are notorious for having "read issues". Was there a recent update to the computer?
I would try getting anything of value off the card(s) and then first format it on the computer... Then format it in the drone. Also, refresh the firmware using the DJI Assistant program on the computer.

I've never had any issue in reading drone formatted and RC formatted SD cards on my Macs  
2023-3-1
Use props
Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
Offline

Are you formatting in ExFat? That is what DJI uses.
2023-3-1
Use props
BladeZ
Second Officer
Flight distance : 1139852 ft
  • >>>
United States
Offline

I have been having this issue for a few months now with my SD cards in my AIR 2S and Mavic 3.  What I have done is after getting all my files off the SD card I then format the SD card using my PC before using the card again.  I Haven't had this issue since I started doing this.  I use Samsung PRO and Sandisk Extreme Pro cards and Pro Grade cards.  It's not specific to one brand.
2023-3-1
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Mobilehomer Posted at 3-1 07:29
Are you formatting in ExFat? That is what DJI uses.

Yes, tried formatting in both the drone and the PC.
2023-3-1
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

BladeZ Posted at 3-1 07:30
I have been having this issue for a few months now with my SD cards in my AIR 2S and Mavic 3.  What I have done is after getting all my files off the SD card I then format the SD card using my PC before using the card again.  I Haven't had this issue since I started doing this.  I use Samsung PRO and Sandisk Extreme Pro cards and Pro Grade cards.  It's not specific to one brand.

Interesting, so it does seem to be a possible firmware issue then. We both cant be having the same issue over the same time frame if it was something we are doing. I did a search and it seems you and I are not alone with this issue
2023-3-1
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

Tonyvdb Posted at 3-1 07:34
Interesting, so it does seem to be a possible firmware issue then. We both cant be having the same issue over the same time frame if it was something we are doing. I did a search and it seems you and I are not alone with this issue

Someone else has a bad card and you want to blame that on firmware?
What about the hundreds of thousands of other users that aren't having the problem?
Try a different card.

2023-3-1
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Labroides Posted at 3-1 13:33
Someone else has a bad card and you want to blame that on firmware?
What about the hundreds of thousands of other users that aren't having the problem?

3 cards 2 being brand new, I find it hard to believe that its the cards or 3 computers that Ive tried them in.
2023-3-1
Use props
Labroides
Core User of DJI
Flight distance : 26781877 ft
  • >>>
Australia
Offline

Tonyvdb Posted at 3-1 13:35
3 cards 2 being brand new, I find it hard to believe that its the cards or 3 computers that Ive tried them in.

I find your reasoning that it must be a firmware issue hard to believe.
You've got three cards the same and from the same source.
The card is the most likely cause of your problem.
Try a different card from somewhere else.
2023-3-1
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Labroides Posted at 3-1 14:54
I find your reasoning that it must be a firmware issue hard to believe.
You've got three cards the same and from the same source.
The card is the most likely cause of your problem.

Ok, so an interesting development. I tried two different cards from other manufactures that I had around, they both do the same thing as the other cards. I then downloaded the DJI assistant2 to try doing a refresh on the drones firmware and hooking the drone up to the USBc port on the drone to my computer and low and behold that is not working either. DJI assistant does nothing (Yes the drone is powered on)
Now I am confused, what is going on?
2023-3-2
Use props
Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
Offline

Tonyvdb Posted at 3-2 09:04
Ok, so an interesting development. I tried two different cards from other manufactures that I had around, they both do the same thing as the other cards. I then downloaded the DJI assistant2 to try doing a refresh on the drones firmware and hooking the drone up to the USBc port on the drone to my computer and low and behold that is not working either. DJI assistant does nothing (Yes the drone is powered on)
Now I am confused, what is going on?

Assistant 2 Consumer version? Try turning the done on AFTER plugging into the PC.
2023-3-2
Use props
BladeZ
Second Officer
Flight distance : 1139852 ft
  • >>>
United States
Offline

Tonyvdb Posted at 3-2 09:04
Ok, so an interesting development. I tried two different cards from other manufactures that I had around, they both do the same thing as the other cards. I then downloaded the DJI assistant2 to try doing a refresh on the drones firmware and hooking the drone up to the USBc port on the drone to my computer and low and behold that is not working either. DJI assistant does nothing (Yes the drone is powered on)
Now I am confused, what is going on?

Are you using USB C to USB C or USB A to USB C?  I had this same problem, but with my controller, using USB C to USB C and when I switched to USB A to USB C (USB C being the Drone), it worked fine.  After I refreshed the firmware on the controller it would work fine using the USB C to USB C.  
Just something else to try.
2023-3-2
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

BladeZ Posted at 3-2 20:45
Are you using USB C to USB C or USB A to USB C?  I had this same problem, but with my controller, using USB C to USB C and when I switched to USB A to USB C (USB C being the Drone), it worked fine.  After I refreshed the firmware on the controller it would work fine using the USB C to USB C.  
Just something else to try.

Thanks for that tip, Yes I am using the USBa to USBc. I will try doing the firmware from the controller to see if that works.
2023-3-3
Use props
Tonyvdb
lvl.4
Flight distance : 9852585 ft
Canada
Offline

Ok I figured I better update everyone on my issues. I finally managed to refresh the firmwear on the drone and now it works properly again.
2023-3-21
Use props
Flormo2002
Second Officer
Flight distance : 13963540 ft
  • >>>
United States
Offline

Tonyvdb Posted at 3-21 13:21
Ok I figured I better update everyone on my issues. I finally managed to refresh the firmwear on the drone and now it works properly again.

Amen Brother
2023-3-21
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Tonyvdb Posted at 3-21 13:21
Ok I figured I better update everyone on my issues. I finally managed to refresh the firmwear on the drone and now it works properly again.

Hi, Tony. We're glad that the issue is now being isolated after you refresh the firmware using the DJI Assistant 2 software. Please let us know if you have other inquiries, we are more than happy to help. Thank you for your valued support.
2023-4-5
Use props
Leftfoot123
lvl.1
Flight distance : 455472 ft
South Africa
Offline

Thank you! the CHKDSK saved me!! Now to read your final solution.
2023-7-2
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules