Any stabilization does not work: steady/rocksteady/horizon, gyro data is not being written, horizon calibration lasts infinity..factory reset doesn't helpdoes this mean that the gyroscope is dead?
DJI Wanda Posted at 2-28 23:52
Hello, there. Sorry for the inconvenience. May we know more information about your issue?
For example, the settings? Also, some videos of the issue?
Thank you for your reply. Our engineers would like to have your original videos. Would you please export the camera LOGs and upload them together with videos to a cloud drive and then share the link with us?Also, please tell us the corresponding settings.
DJI Wanda Posted at 3-1 03:25
Thank you for your reply. Our engineers would like to have your original videos. Would you please export the camera LOGs and upload them together with videos to a cloud drive and then share the link with us?Also, please tell us the corresponding settings.
Here is the link to the source files that i have and the log
https://disk.yandex.ru/d/TTGqaeDMCmQVdA
Sorry for the waiting time.
Our engineers noticed that around 1 minute in the video, your camera was crashed.
We will recommend you send it back for further testing.
This issue might be caused by the crash.
Here is the link to apply for an online repair request: https://www.dji.com/support/repair?from=store_footer