Any stabilization does not work: steady/rocksteady/horizon
1222 7 2023-2-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
warszawa
lvl.1
Russia
Offline

Any stabilization does not work: steady/rocksteady/horizon, gyro data is not being written, horizon calibration lasts infinity..factory reset doesn't helpdoes this mean that the gyroscope is dead?



2023-2-28
Use props
DJI Wanda
Administrator
Offline

Hello, there. Sorry for the inconvenience. May we know more information about your issue?
For example, the settings? Also, some videos of the issue?
2023-2-28
Use props
warszawa
lvl.1
Russia
Offline

DJI Wanda Posted at 2-28 23:52
Hello, there. Sorry for the inconvenience. May we know more information about your issue?
For example, the settings? Also, some videos of the issue?

Shure!
https://youtu.be/2NzB-j8GlHc
2023-3-1
Use props
DJI Wanda
Administrator
Offline


Thank you for your reply. Our engineers would like to have your original videos. Would you please export the camera LOGs and upload them together with videos to a cloud drive and then share the link with us?Also, please tell us the corresponding settings.
2023-3-1
Use props
warszawa
lvl.1
Russia
Offline

DJI Wanda Posted at 3-1 03:25
Thank you for your reply. Our engineers would like to have your original videos. Would you please export the camera LOGs and upload them together with videos to a cloud drive and then share the link with us?Also, please tell us the corresponding settings.

Here is the link to the source files that i have and the log
https://disk.yandex.ru/d/TTGqaeDMCmQVdA

2023-3-1
Use props
DJI Wanda
Administrator
Offline

warszawa Posted at 3-1 06:57
Here is the link to the source files that i have and the log
https://disk.yandex.ru/d/TTGqaeDMCmQVdA

Thank you so much. We have escalated it to our engineers. We will update you once we get the response.
2023-3-2
Use props
warszawa
lvl.1
Russia
Offline

DJI Wanda Posted at 3-2 03:08
Thank you so much. We have escalated it to our engineers. We will update you once we get the response.

Thank you!
2023-3-2
Use props
DJI Wanda
Administrator
Offline


Sorry for the waiting time.
Our engineers noticed that around 1 minute in the video, your camera was crashed.  
We will recommend you send it back for further testing.
This issue might be caused by the crash.
Here is the link to apply for an online repair request: https://www.dji.com/support/repair?from=store_footer
2023-3-4
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules