mini 3 pro gimbal stuck
5241 2 2023-3-2
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jaywils
lvl.1
United States
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I had a soft crash after hitting a tree branch (with BRAKE on), but no visible damage whatsoever. But now on startup I get the gimbal stuck error. I have tried starting without the controller on, manually moving the gimbal, but no go. The gimbal feels easy to move manually and looks ok. I also tried blowing compressed air as some have suggested. On startup, the gimbal does some of its movements but then just stops. Gimbal calibration goes nowhere. The camera up/dn is non-op.

Any thoughts?
2023-3-2
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the incident that happened on your unit. In this case, I'm afraid that you may consider sending in the unit for proper diagnostics. You may request a repair service using this link https://www.dji.com/support/repair . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding. Thank you for your understanding and support.
2023-3-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are sorry to hear about the crash. We recommend that you start a case through the link below and send the drone in for diagnosis and repair. http://www.dji.com/support
2023-3-2
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