Hello, I’m having a really big issue, I used to live in China, used to work as pilot of AGRAS Drones, I moved to Dominican Republic and brought my drones with me few weeks ago, and I cannot make my smart controller update the maps or anything it just shows a blank screen with Chinese letters saying something I don’t understand very well.

How I can solve this?, thanks in advance.

Note: the only map it works it’s from its main region (China mainland).

Hello, there. Sorry for the inconvenience. Would you please tell us which drone you are using?

DJI Wanda Posted at 3-7 22:29
Hello, there. Sorry for the inconvenience. Would you please tell us which drone you are using?

DJI AGRAS T20, I sent an email explaining the situation. No answers yet.

fansb8be43ee Posted at 3-8 02:36
DJI AGRAS T20, I sent an email explaining the situation. No answers yet.

Understand. I will confirm with our teams first. Would you please tell us your ticket number or email address?

DJI Wanda Posted at 3-8 04:31
Understand. I will confirm with our teams first. Would you please tell us your ticket number or email address?

Email: agrodrondom@gmail.com

Ticket #4902447

fansb8be43ee Posted at 3-8 07:03
Email: agrodrondom@gmail.com

Ticket #4902447

Thanks for the information provided, we will ask the relevant team to reply to you asap.