DJI Mavic 2
Windows 11 Pro 64-bit
i7-2.3 GHz, 64 RAM
DJI Assistant Consumer Drone Version 2.1.16

I've tried restarting the assistant as well as the PC. Sometimes it connects, sometimes it does not. Never do I receive any option to choose my drone from any list as shown in the tutorial. Now, for the last few days, it shows only the screenshot provided.

Randy

Hi there. Thanks for reaching out. We're sorry to read about the issue encountered. Kindly try to use the DJI Assistant 2 For Mavic software instead. Please keep us posted. Thank you.

DJI Tony Posted at 3-8 02:41
Hi there. Thanks for reaching out. We're sorry to read about the issue encountered. Kindly try to use the DJI Assistant 2 For Mavic software instead. Please keep us posted. Thank you.

I have the same problem on my Windows 11 Workstations (tested on three different workstations). Assistant 2 for consumer drones and Assistant 2 for Mavic, both do not recognize my  Smart Controller.

Please advise me how to solve the problem, or provide me with a software update.

Xyllabus

xyllabus Posted at 3-10 09:51
I have the same problem on my Windows 11 Workstations (tested on three different workstations). Assistant 2 for consumer drones and Assistant 2 for Mavic, both do not recognize my  Smart Controller.

Please advise me how to solve the problem, or provide me with a software update.

Hi, Xyllabus. Thanks for reaching out and apologies for the inconvenience. Here are some troubleshooting steps you may perform:
1. Use your Windows computer. Install DJI Assistant 2 For Mavic.
2. Turn off the Firewall.
3. Replace the USB cable.
4. Install the driver manually. Here are the steps:
a. Unplug and plug in the USB cable or use another USB cable. Turn off the antivirus program on the computer. Reinstall DJI Assistant 2. Manually re-install the driver.
b. Right-click “My Computer” --> “Administration” --> Select “Device Manager,” and check the drivers that should be installed in Windows (as shown in the figure).

Please keep us posted. Thank you.

Hi, Tony

The link you provided is not available. See screenshot. I love all 4 of my DJI drones, but this is upsetting. I'm unable to fly the Mavic 2 if I cannot calibrate the sensors.

Again ...

DJI Mavic 2
Windows 11 Pro 64-bit
i7-2.3 GHz, 64 RAM
DJI Assistant Consumer Drone Version 2.1.16

I've tried restarting the assistant as well as the PC. Sometimes it connects, sometimes it does not. Never do I receive any option to choose my drone from any list as shown in the tutorial. Now, for the last few weeks, it shows only the screenshot provided.

Randy

DJI Tony Posted at 3-10 23:56
Hi, Xyllabus. Thanks for reaching out and apologies for the inconvenience. Here are some troubleshooting steps you may perform:
1. Use your Windows computer. Install DJI Assistant 2 For Mavic.
2. Turn off the Firewall.

Hi,
I followed your advice, however no success to get a new driver installed.
See my screenshot.

DJI Tony Posted at 3-10 23:56
Hi, Xyllabus. Thanks for reaching out and apologies for the inconvenience. Here are some troubleshooting steps you may perform:
1. Use your Windows computer. Install DJI Assistant 2 For Mavic.
2. Turn off the Firewall.

Hi,
I followed your advice, however no success to get a new driver installed.
See my screenshot.

If you are having trouble connecting to the DJI Assistant 2 software, here are some steps you can follow to troubleshoot and fix the issue:

Check your USB cable: Make sure that the USB cable you are using to connect your DJI device to your computer is not damaged or faulty. Try using a different USB cable if possible.

Restart DJI Assistant 2: Close the DJI Assistant 2 software and then reopen it to see if the connection issue is resolved.

Restart your DJI device: Turn off your DJI device and then turn it back on again to see if that resolves the issue.

Check device driver: Make sure that the drivers for your DJI device are installed and up-to-date on your computer. You can find the drivers on the DJI website.

Regards,
Rachel Gomez

xyllabus Posted at 4-9 09:03
Hi,
I followed your advice, however no success to get a new driver installed.
See my screenshot.[view_image]

We're sorry to hear that. If it still fails, we're afraid you may have to consider sending the device back for further checking. You may submit a repair request at (repair.dji.com) or contact our Customer Support at (support.dji.com). We're sorry for the inconvenience and thanks for your understanding.

RachelGomez Posted at 4-9 22:05
If you are having trouble connecting to the DJI Assistant 2 software, here are some steps you can follow to troubleshoot and fix the issue:

Check your USB cable: Make sure that the USB cable you are using to connect your DJI device to your computer is not damaged or faulty. Try using a different USB cable if possible.

Hi Rachel,
all of your mentioned actions ahve been done more than numerous times at 3 different computers - all running Windows 11.  Lastly I have tried another two computers running Windows 10 x.86 and Windows 7 x.64. In all cases the Intelligent Controller is not detected.
My Windows 11 workstations report That the last connected USB does not operate correctly.  So obviously the driver (s) have a difficulty. I think, it is a matter of the language of the OS (German in my cases) which causes the error.

When I connect my DJI AIR 2S, it is correctly discovered by the workstations.

I do not assume, that there is a fault in the Intelligent Controller, ass all functions I need while flying are o.k. I can update the Controller over WLAN with no problem. Al my software on the controller is updated to latest version.

xyllabus

It seems to me dji support always tells you the same thing over and over, I really think that theres a bot answering these questions,

i am having the same problem, is there a solution to this?

dhnppp Posted at 12-22 05:37
i am having the same problem, is there a solution to this?

Hi, there. Sorry to hear about this situation. May I confirm if you're using a Mac or Windows? Could you verify the model of the aircraft that you would like to use with our DJI Assistant 2 and the version of the software? I hope to hear from you soon.

That’s really upsetting and funny i tried connecting 5 of my dji’s drones with dji assistant and after failing they told you we would recommend you send us the device to get checked with our engineers, how funny you are dji ,

djiuser_1UwZmTtrgukr Posted at 12-26 12:37
That’s really upsetting and funny i tried connecting 5 of my dji’s drones with dji assistant and after failing they told you we would recommend you send us the device to get checked with our engineers, how funny you are dji ,

Hello there. Let me help you further. If other drones cannot also be recognized, it might be a connection issue. Have you already tried replacing the data cable and turning off the antivirus program on the computer in WIN7 or a later system? Also, Please make sure you are using the correct version of Assistant 2 depending on your drone. Please keep us posted.

I have this issue on one laptop with windows 11,  my windows 10 laptops are able to connect via the app and same usb cable.   The folders on the drones USB card do show up on the win 11 pc,  just DJI assistant (all version, types)  don't detect the drone.  I fix drones and I know its not the drones.  It's probably a permission issue associated with the USB port. once I figure  it out I'll post the solution , thx Orlando Drone Repair Eric

I am unable to update the firmware on my DJI Mini SE.

I first tried to download via the DJI Fly app, was able to download the firmware update but when I go to install it is stuck at 0%.

I then tried the DJI Assistant 2 (for consumer drones), which was recommended by this forum. When I connect the drone to my computer it does not give me the option for firmware updates it recognizes the drone but does not give an option for firmware updates only the logs.

Please tell me how I’m supposed to update the firmware for my drone. This has been a week of trial and failure and has been very frustrating.

djiuser_513hNLjjFGcN Posted at 6-11 11:04
I am unable to update the firmware on my DJI Mini SE.

I first tried to download via the DJI Fly app, was able to download the firmware update but when I go to install it is stuck at 0%.

Hi there, we do apologize for any inconvenience caused. May I know if you encountered any errors when try to update? It would be really helpful if you could share us a an operation video showing the issue so we can share it to our engineering team for further investigation.

Looking forward to your response. Thank you for your patience.

my windows 11 new computer does not recognize my mavic air 2 drone.  it does not automatically come up.
Do you guys have a solution or not?

i was told i need to use assistant 2 to complete updates.  My videos are choppy.  Using ScanDisk Extreme U3 V30 card.

djiuser_Npjy2q2mH3je Posted at 7-29 18:15
my windows 11 new computer does not recognize my mavic air 2 drone.  it does not automatically come up.
Do you guys have a solution or not?

Hi there,
thank you for reaching out.

Can you please try using this version of DJI Assistant 2 from the link below?

(https://www.dji.com/downloads/products/mavic-air-2). Let us know if the issue persists.

Should you have any other questions, kindly message us for assistance. Thank you.

Roety Posted at 3-18 11:28
I have this issue on one laptop with windows 11,  my windows 10 laptops are able to connect via the app and same usb cable.   The folders on the drones USB card do show up on the win 11 pc,  just DJI assistant (all version, types)  don't detect the drone.  I fix drones and I know its not the drones.  It's probably a permission issue associated with the USB port. once I figure  it out I'll post the solution , thx Orlando Drone Repair Eric

Hi, I have the Mavic Air 2S with Smart Controller and the only update that doesn't work is the Flysafe Database which stops at 40%. I spoke to Dji Support and they talked me through installing the correct version of dji assistant 2 but it will not recognise my Drone even with different cables! dji expect me to return my Drone for Repair but it is out of warranty and will cost me lots! Have You found a solution to the DJI assistant 2 not recognising the Air 2S Yet? I would be very grateful for your advice. Thankyou

I am unable to log into Assistant, receiving error that password is incorrect.  I do have the Enterprise version installed also on computer, as I use it for what I fly for work.  Password is obviously not incorrect as I am logged into here.