Hi,

Is there a way to find my registered DJI products in my DJI account ? I have registered a Mini 3 Pro, an Osmo Mobile 6, and a RS 3 Mini.
I was expecting that when I log into my account at https://account.dji.com/login, I would be able to see my registered products. But when I log in and then go to "My account", I am be redirected to the DJI Store at https://my.dji.com/, where the only item I see is my purchase of the DJI Care Refresh plan for the drone.
Also, flights logs are uploaded to the DJI Cloud, from where I can get them in Airdata. I was expecting that when logging into my DJI account, I would be able to see those flight logs, but apparently this is not possible.


Is this what I should expect, or am I missing something?

Thnx,

JF

Hello, there. Thanks for reaching out. You could login your DJI account on DJI online website, and go to the 'Device Info Inquiry' Page, https://repair.dji.com/device/search?lang=en&re=us. By clicking 'Select the bound device', you will see the device bounding under your same DJI account.

This does not make sense. If I registered my DJI items to my  account then they  should appear in my account regardless of where they were purchased.

BirdsEyeViews Posted at 9-14 13:45
This does not make sense. If I registered my DJI items to my  account then they  should appear in my account regardless of where they were purchased.

Hi BirdsEyeViews,  sorry for the incovenience caused. To avoid any misunderstanding, we have revised the above reply. Thank you for your understanding and tolerance.

I've a similar Problem, i purchansed an Action 2 (as new from accredited reseller) which seems to be already registered around a year ago. While using Videoident i was able to buy and attach a Care Refresh but i'm still not able to see it in my Devices. Even not within the repair Portal.
Is there any way to attach this Action 2 to my account as i'm the owner?

tsiwo Posted at 1-22 06:01
I've a similar Problem, i purchansed an Action 2 (as new from accredited reseller) which seems to be already registered around a year ago. While using Videoident i was able to buy and attach a Care Refresh but i'm still not able to see it in my Devices. Even not within the repair Portal.
Is there any way to attach this Action 2 to my account as i'm the owner?

@DJI Thor can you help with my Problem or maybe someone else from DJI ?

tsiwo Posted at 1-22 06:01
I've a similar Problem, i purchansed an Action 2 (as new from accredited reseller) which seems to be already registered around a year ago. While using Videoident i was able to buy and attach a Care Refresh but i'm still not able to see it in my Devices. Even not within the repair Portal.
Is there any way to attach this Action 2 to my account as i'm the owner?

Hi there, we are sorry for the belated reply. There is no unbinding feature for DJI Action 2 on the DJI Mimo app, nor a rebinding feature for DJI Action 2, but please rest assured, it will not affect your benefit of using the DJI Care Refresh for the DJI Action 2 unit. Thank you for your attention.

DJI Susan Posted at 1-26 07:02
Hi there, we are sorry for the belated reply. There is no unbinding feature for DJI Action 2 on the DJI Mimo app, nor a rebinding feature for DJI Action 2, but please rest assured, it will not affect your benefit of using the DJI Care Refresh for the DJI Action 2 unit. Thank you for your attention.

              I have the same issue. I have registered my DJI Mic 2 following the instructions in this thread but it does not appear in my list of devices.                                                                                                                                                                                                                              

djiuser_C55imButAr0j Posted at 3-12 04:16
I have the same issue. I have registered my DJI Mic 2 following the instructions in this thread but it does not appear in my list of devices.[view_image]

Hello. May I know if you activated the device with this account? You could provide us with the SN for further checking.