DJI care is a scam. If you purchase it at the counter with your drone and think you’re covered, you might want to look at the small print. There are hidden extra steps to take. They are offering me 15% off instead of replacing my drone. This isn’t what I paid for. This isn’t what they offered at the best buy counter.

We're terribly sorry to hear about your feedback. I was able to pull up your case number using your DJI Forum account. We'll communicate it with the team designated to further look into and assist you regarding the matter. Anticipating your patience and understanding.

Hi there, we notice that our team has sent you the quotation for DJI Care Service. May I ask did you receive that email?

Thank you for honoring the DJI care and replacing my drone

DJI Mindy Posted at 3-13 19:42
Hi there, we notice that our team has sent you the quotation for DJI Care Service. May I ask did you receive that email?

Thank you for rectifying this situation

DJI Diana Posted at 3-13 10:40
We're terribly sorry to hear about your feedback. I was able to pull up your case number using your DJI Forum account. We'll communicate it with the team designated to further look into and assist you regarding the matter. Anticipating your patience and understanding.

Thank you for your help. The situation has be rectified and I appreciate it

fans672292cd Posted at 3-14 13:51
Thank you for your help. The situation has be rectified and I appreciate it

That's great to know the issues have been resolved. As always, should you need to contact us for any reason, please know that we are always here to help.

You seem to have been well treated by the DJI After-Sales team, and it's good to know that the matter has been resolved to your satisfaction. Maybe time to post a follow-up revising your comments?  

Blériot53 Posted at 3-16 11:37
You seem to have been well treated by the DJI After-Sales team, and it's good to know that the matter has been resolved to your satisfaction. Maybe time to post a follow-up revising your comments?

Hi there. Appreciate your feedback on our service. Feel free to reach out at any time for any concerns. We're here to help. Thank you.

Repeatedly asked for help first from chat then technical.to help me get two of my batteries out of hibernation and all I got was basically buy some new ones and have a nice day.worst than useless customer service.I have screen shot the E-mail from tech and will share

There are often such deceivers on the Internet