Hi

Today I was flying my drone and I touched the screen in way to see if it will zoom in using 2 fingers ( I know how to do using FN btw ) .. however, I noticed for the first I got a notification in Chinese! Why is that and how to get them in English .. i have never seen it before I own the drone for over a year

I don’t know if it’s related or not but recently I connected my drone to my laptop for dji assistant 2 .. just out of curious, I didn’t update or change anything just figuring it out .. is it possible something was changed after that ?

Here’s a screen shot
Thanks

Hi there, we are sorry for the inconvenience. Could you please tell us the model of your drone and remote controller and the current DJI Fly version?

It’s Air 2s
The normal AC came with the drone
Latest version .. 1.9.5

I also tried to change the language from settings back and forth between default and English but didn’t help!

Hamad366 Posted at 3-23 01:26
It’s Air 2s
The normal AC came with the drone
Latest version .. 1.9.5

Thanks for the information. We will forward this issue to the corresponding team for further confirmation.

Hamad366 Posted at 3-23 01:26
It’s Air 2s
The normal AC came with the drone
Latest version .. 1.9.5

Hi there, could you please reinstall the app or test with another mobile device to see if this issue also exists?
If the issue still exists after reinstalling the app, please provide us with the following information: Mobile phone model, system version, App version, App log, and operation screen recording.

I didn’t want to delete the app because I didn’t want to lose flight recored and logs .. how can I get them back if I do ?

and I’ll also try to install the app in another iPhone and see how it works ..

Hamad366 Posted at 3-24 18:07
I didn’t want to delete the app because I didn’t want to lose flight recored and logs .. how can I get them back if I do ?

and I’ll also try to install the app in another iPhone and see how it works ..

Hello, there. Do you mean Flight records, App Logs, or Flight Logs?
Flight records and App Logs can be exported out by connecting your phone to your PC.
You can also synchronize flight records in the DJI FLY APP so that they can be stored in the Cloud server.
Flight Logs are stored in the aircraft, you can connect to the PC and find it in the DJI Assistant 2. Reinstalling App will not affect Flight Logs.

DJI Wanda Posted at 3-24 19:18
Hello, there. Do you mean Flight records, App Logs, or Flight Logs?
Flight records and App Logs can be exported out by connecting your phone to your PC.
You can also synchronize flight records in the DJI FLY APP so that they can be stored in the Cloud server.

Thank you that was helpful

DJI Mindy Posted at 3-24 03:35
Hi there, could you please reinstall the app or test with another mobile device to see if this issue also exists?
If the issue still exists after reinstalling the app, please provide us with the following information: Mobile phone model, system version, App version, App log, and operation screen recording.

I tried delete and reinstall the app, and also tried with another iPhone .. it didn’t help I still see the notification in Chinese .. I’m pretty sure it’s an issue with the app version

My device is iPhone 12 pro Max ios 15
The other device is iPhone 11 Pro ios 16
App is the latest version as I mentioned before 1.9.5

I don’t know how to send the logs .. are they still available after I deleted the app ? I didn’t read the message until now

Here’s a screen recording
https://streamable.com/nm2kce

Hamad366 Posted at 3-25 08:56
I tried delete and reinstall the app, and also tried with another iPhone .. it didn’t help I still see the notification in Chinese .. I’m pretty sure it’s an issue with the app version [view_image][view_image]

My device is iPhone 12 pro Max ios 15

Thank you very much for your additional information. If the issue was reproduced after the reinstallation of the app, the log will be able to present the issue.
You can refer to this guide to export the log.
Thank you very much!

DJI Susan Posted at 3-25 22:28
Thank you very much for your additional information. If the issue was reproduced after the reinstallation of the app, the log will be able to present the issue.
You can refer to this guide to export the log.
Thank you very much!

I saw the same files in my iPhone using “ files app “
.. can I use this to upload instead of using iTunes which I don’t currently have, that log with 380kb is it enough ?

Hamad366 Posted at 3-26 07:13
I saw the same files in my iPhone using “ files app “
.. can I use this to upload instead of using iTunes which I don’t currently have, that log with 380kb is it enough ?

Sure you can do so if you can export the file folder through the method you mentioned. Since I am unable to open the link you posted above, can you please upload the file and the video to Google Drive or Dropbox and then send us the link here?

DJI Mindy Posted at 3-27 00:46
Sure you can do so if you can export the file folder through the method you mentioned. Since I am unable to open the link you posted above, can you please upload the file and the video to Google Drive or Dropbox and then send us the link here?

You can use the desktop version and copy  the links  then > paste to browser .. it’s not “clickable” I don’t know why

Here’s the logs:
https://we.tl/t-emEbqG6ONn

Google drive


https://drive.google.com/file/d/1axFqYXCT5udEzn6sgIKATVa0xy5VChtv/view?usp=drivesdk

Hamad366 Posted at 3-27 03:05
Google drive

Thanks, the Google Drive link asks for permission, could you please take a look? Please also make sure the screen recording is also uploaded to Google Drive.

DJI Mindy Posted at 3-28 00:14
Thanks, the Google Drive link asks for permission, could you please take a look? Please also make sure the screen recording is also uploaded to Google Drive.

Sorry for the Inconvenience!

I changed the setting you should be able to watch the screen recored now with drive link

Hamad366 Posted at 3-28 07:55
Sorry for the Inconvenience!

I changed the setting you should be able to watch the screen recored now with drive link

Thanks. We will forward the information to our engineer for further confirmation. Besides, we've released a new DJI Fly version, you can try to update the app to see if it helps.

Hamad366 Posted at 3-28 07:55
Sorry for the Inconvenience!

I changed the setting you should be able to watch the screen recored now with drive link

Hi there, may I ask if the issue is resolved? Did you update the app to the latest version v1.9.9? If the issue still exists, could you please provide us a screenshot to check the current aircraft and remote controller firmware version?

Hi

In aware there’s a new app update but I didn’t have time to check it, later today I’ll try it and see if it was resolved.

Hi


Unfortunately nothing has changed ..

Hamad366 Posted at 3-31 10:59
Hi

Deeply sorry for the confusion caused. The engineers are aware of the Chinese message in the English language interface and will fix it in the future update of the DJI Fly app.
Just to double confirm, there is no issue zooming by using the fingers to zoom, right?

DJI Susan Posted at 3-31 19:13
Deeply sorry for the confusion caused. The engineers are aware of the Chinese message in the English language interface and will fix it in the future update of the DJI Fly app.
Just to double confirm, there is no issue zooming by using the fingers to zoom, right?

Yes there is no issue using zoom with fingers or scroll in normal mode ..  it’s just the notification.

Hamad366 Posted at 4-1 04:41
Yes there is no issue using zoom with fingers or scroll in normal mode ..  it’s just the notification.

Got it. Thanks for your support and help.

Should I hear from you soon about this ? Ir it’s gonna be fixed silently ? I would love to know if this is a general issues or just with my account .. because it’s defiantly not a phone issue since I tried 2 iPhones. Thanks

Hamad366 Posted at 4-4 12:09
Should I hear from you soon about this ? Ir it’s gonna be fixed silently ? I would love to know if this is a general issues or just with my account .. because it’s defiantly not a phone issue since I tried 2 iPhones. Thanks

This issue is only associated with language, not function. The Chinses text prompts that zooming is not supported under video mode. We will optimize the issue through App update.

Hamad366 Posted at 4-4 12:09
Should I hear from you soon about this ? Ir it’s gonna be fixed silently ? I would love to know if this is a general issues or just with my account .. because it’s defiantly not a phone issue since I tried 2 iPhones. Thanks

I have the same issue.  Has this been resolved?

cptsteve24 Posted at 6-10 12:42
I have the same issue.  Has this been resolved?

Hello, there. Sorry for the inconvenience. May we know did you try the latest version of the DJI FLY APP?  https://www.dji.com/downloads/djiapp/dji-fly