Hi,
Does anybody know how to unbind the controller that has been (unfortunately) lost? Will the DJI Care Flyaway Coverage be still valid once the new RC is binded.

Hi there, sorry to hear about the loss of your controller. When you receive the new controller, please link the drone and aircraft, and make sure to log in the DJI Fly app with the same DJI account that the drone/controller had been bound to previously, then you can unbind the controller or change the binding relationship direction in the DJI Fly app. After changing the binding controller, the DJI Care Refresh flyaway benefit is still valid, please rest assured.

I appreciate your quick response, thank you!

Castel Posted at 3-26 05:43
I appreciate your quick response, thank you!

You're most welcome. Should you have further concerns, please keep us posted. We thank you for your support.

if you drop your remote in the ocean can you use the insurance coverage

djiuser_7FMNxfy217lf Posted at 7-2 19:03
if you drop your remote in the ocean can you use the insurance coverage

Hi there, we are sorry to tell you that according to the terms of service, the remote controller is not within the replacement service coverage. You can refer to: https://terra-1-g.djicdn.com/851 ... 0Care%20Refresh.pdf