When in flight, after some minutes (usually when battery is around 50%), I get the message "preparing to take off" and then the sensors stop from working. This message comes after the latest update. Before that I had the same problem (sensors stopped working while flying) with a different message. The message was "vision system error".

Did anyone had the same problem? What do you propose as a solution?

Thank you
Kostas

Hello, there. Sorry for the inconvenience. May we know did you crash the aircraft before or did you check the sensors?

DJI Wanda Posted at 3-28 00:08
Hello, there. Sorry for the inconvenience. May we know did you crash the aircraft before or did you check the sensors?

Thanks for the swift reply.
I did not crash the aircraft and yes, I have checked the sensors.

Yusaku Posted at 3-28 05:21
Thanks for the swift reply.
I did not crash the aircraft and yes, I have checked the sensors.

Did you record any videos about the issue before?
Is it convenient to you to share the video?

DJI Wanda Posted at 3-29 04:26
Did you record any videos about the issue before?
Is it convenient to you to share the video?

Please find attached a video recorded when the problem appears.
After the message "preparing to take off..." the sensors stop from working.

Yusaku Posted at 4-3 02:45
Please find attached a video recorded when the problem appears.
After the message "preparing to take off..." the sensors stop from working.

Sorry for the late response. May we confirm more details with you?
Does this issue occur on each flight?
Will this message disappear at a certain point? If so, may we know more information?

Yes, this message occurs in every flight and unfortunately, no, the message does not disappear. I have to land the drone and restart it in order to disappear.
Although I am not using the drone for videos, in my only time I spent a battery recording a video in cine mode, the message did not appeared.

Yusaku Posted at 4-4 02:10
Yes, this message occurs in every flight and unfortunately, no, the message does not disappear. I have to land the drone and restart it in order to disappear.
Although I am not using the drone for videos, in my only time I spent a battery recording a video in cine mode, the message did not appeared.

In your case, we will recommend you send it back for further diagnosis.
Here is the link to submit online repair request: https://repair.dji.com/us/repair/index