frankymusik
First Officer
Flight distance : 27904331 ft
Germany
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SeehawerB Posted at 4-6 03:43
(German) support answered my mail inquiry: they do not provide this as a spare part, but I may let them repair it for me (paying for it).
That's grand, DJI, really.
Hi SeehawerB,
I have now got my DJI RC Pro back. Sent in Hungary yesterday evening, arrived here in Germany this morning and delivered immediately with DHL Express...
My RC Pro was also "exchanged", maybe for a new one, maybe refurbed, I don't know...
Unbelievable, this effort, instead of replacing a "small plastic part"...
They probably don't have any spare parts there either, they just have to send another device back...
What a hassle!
However, the RC Pro box used has a different serial number than the controller itself.
So it doesn't really match what was sent there.
Such a "screen protector" was also stuck on the RC Pro, so similar to yours...
The hope was that they might ship a newer production RC Pro that might have used "better plastic"...
... but I don't think so anymore either.
The screen protector film that I put on is of course no longer available.
The protector (white "paper") is only for protection during transport...
So I have to get a new screen protector...
Additional effort (and costs of course!).
And:
My waypoint missions are of course also "lost"...
There is / was no way to archive them beforehand...
All in all:
I am sad that the defective plastic part could not be replaced. That's really a pity...
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