Hi there,

I got a used Mavic 2 zoom. After turning on drone and remote control, the Dji GO 4 application says Authentifizierung der Batterie fehlgeschlagen (Authentication of battery failed). Battery was fully charged.
Application says, I got latest firmware. Can you please advice what to do?


Regards, Martin

Is this a genuine DJI battery?
Is it possible for you to try the battery on another Mavic 2 Pro or Zoom? A drone shop, or somebody you know with a Mavic.
Maybe the best option is to contact DJI support.

ArcticPhoto Posted at 3-29 11:33
Is this a genuine DJI battery?
Is it possible for you to try the battery on another Mavic 2 Pro or Zoom? A drone shop, or somebody you know with a Mavic.
Maybe the best option is to contact DJI support.

yes, origin battery. No, don't know another Mavic Owner

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. If you have a spare battery for your DJI Mavic 2 Zoom, kindly please try those to see if the issue persists. We recommend wiping the metal contact pins on the battery or the aircraft with isopropyl alcohol (concentration >75%). You may also provide us the serial number of the said battery via PM so we can check it here. Please keep us posted. Thank you.

DJI Paladin Posted at 3-29 16:53
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. If you have a spare battery for your DJI Mavic 2 Zoom, kindly please try those to see if the issue persists. We recommend wiping the metal contact pins on the battery or the aircraft with isopropyl alcohol (concentration >75%). You may also provide us the serial number of the said battery via PM so we can check it here. Please keep us posted. Thank you.

Hi DJI Paladin,
sent you a personal message with ser num of batterie, can you please check?
Regards,
Martin

martin0598 Posted at 4-1 03:24
Hi DJI Paladin,
sent you a personal message with ser num of batterie, can you please check?
Regards,

Thank you for keeping us posted, Martin. Kindly please check my response. Thank you.

I had similar problem. It was fixed by slightly bending out battery contacts on the battery itself. Do nit touch terminals on Mavic side. Most probably, contacts on the battery went deformed or dirty.

I bought a new battery, now it works

martin0598 Posted at 6-23 06:46
I bought a new battery, now it works

Hi, martin0598. Thank you for sharing the resolution. Glad that it is working now.