I need to send my drone in for repair, and I'm confused about what Express Service is. I bought the Care Refresh service and the write up is rather vague about what exactly the Express Service option means. With the regular service, I send it in, they fix it, they send it back. With Express, this is all it says:  
"If Express service is chosen, it indicates that you are choosing to use the replacement service instead of the extended warranty service. You need to send back the corresponding parts based on the accidental damage replacement service process, and one time of replacement will be deducted after the replacement service is used."

Does this mean they simply replace the drone all together, and I can only do this once? What does it mean for next time I need a repair if I'm still within my warranty?

Any enlightenment would be appreciated!
Thanks

Hi there, DJI Care Express provides effective and efficient option for replacement to let you receive the replacement product faster. After you have paid the replacement fee, Djl will ship a replacement product to you upon receiving the damaged product skipping the damage assessment, etc. process. You can also refer to: https://repair.dji.com/express/refresh-express?lang=en
DJI Care Express is included in DJI Care series service plans. If you use it, it will deduct your DJI Care Refresh replacement counts. You can refer to: https://www.dji.com/ca/support/service/djicare-refresh It will not affect your warranty, you can submit a basic repair case if your drone needs repair within the warranty period.

DJI Mindy Posted at 3-29 20:07
Hi there, DJI Care Express provides effective and efficient option for replacement to let you receive the replacement product faster. After you have paid the replacement fee, Djl will ship a replacement product to you upon receiving the damaged product skipping the damage assessment, etc. process. You can also refer to: https://repair.dji.com/express/refresh-express?lang=en
DJI Care Express is included in DJI Care series service plans. If you use it, it will deduct your DJI Care Refresh replacement counts. You can refer to: https://www.dji.com/ca/support/service/djicare-refresh It will not affect your warranty, you can submit a basic repair case if your drone needs repair within the warranty period.

Thank you for elaborating! Is there somewhere I can find out what the replacement fee would be? Also, my agreement mentions I can send one of my batteries back and it will be replaced. Do you know if I can do this every time I need repair, or just once?

Sky Biscuit Posted at 3-30 09:56
Thank you for elaborating! Is there somewhere I can find out what the replacement fee would be? Also, my agreement mentions I can send one of my batteries back and it will be replaced. Do you know if I can do this every time I need repair, or just once?

May I ask about the model of your drone? If it's a Mini 2(1-Year Plan), the first DJI Care Refresh replacement fee is $49, and the second replacement is $59. If you use the replacement available for Flyaway Coverage, the replacement fee Will be $225. For more details, you can refer to: https://store.dji.com/product/dji-care-refresh-mini-2?vid=99741
As for your second question, may I confirm if you mean you need to send the battery for repair or use DJI Care Refresh to replace the battery? If the battery is damaged during normal use or due to accidents, you can send it back for DJI Care replacement service. You can also refer to: https://terra-1-g.djicdn.com/851 ... 0Care%20Refresh.pdf

DJI Mindy Posted at 3-30 19:19
May I ask about the model of your drone? If it's a Mini 2(1-Year Plan), the first DJI Care Refresh replacement fee is $49, and the second replacement is $59. If you use the replacement available for Flyaway Coverage, the replacement fee Will be $225. For more details, you can refer to: https://store.dji.com/product/dji-care-refresh-mini-2?vid=99741
As for your second question, may I confirm if you mean you need to send the battery for repair or use DJI Care Refresh to replace the battery? If the battery is damaged during normal use or due to accidents, you can send it back for DJI Care replacement service. You can also refer to: https://terra-1-g.djicdn.com/851d20f7b9f64838a34cd02351370894/DJI%20Care%20Service%20Term/DJI%20Care%20Service%20Term%200110/Terms%20of%20Service%20of%20DJI%20Care%20Refresh.pdf

It's a Mini 2.

The write up I read made it sound like you could send your battery back even if there was nothing wrong with it, and I was just curious if that's what it actually meant. If I can only get a new battery once, I would rather wait until I actually have a problem with it.

Thanks for your help!

Sky Biscuit Posted at 4-1 16:19
It's a Mini 2.

The write up I read made it sound like you could send your battery back even if there was nothing wrong with it, and I was just curious if that's what it actually meant. If I can only get a new battery once, I would rather wait until I actually have a problem with it.

If the battery is functioning normally, you can choose whether or not to send it back: If the battery is sent back, DJI will provide you with a battery as part of this accidental damage replacement service; if the battery is not sent back, a replacement battery will not be provided.