I'm having problems with my new DJI mini 3, opening a box yesterday on 03/28/2023 which, as the title says, is  prohibited from activating with my account. I tried activating it yesterday before and after downloading and   installing the firmware update, but nothing happened except getting the message ''Activation is prohibited -contact DJI Support (1112)''. I tried to contact DJI via online chat, but no matter what time I try, the platform is always offline. and I'm here to contact DJI support be quick. I just hope something happens quickly, whatever it is.
Help me with this my SM is 1581f5yhc22c90027u3r FCC ID SS3-MT3PD22  
all my investment is in this until then I thought everything was fine, I sent a message and had no response and that's why I'm here asking for help to solve this,

Hi, inforedu. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us your DJI email and where the unit was bought for further checking?

DJI Gamora Posted at 3-29 19:04
Hi, inforedu. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us your DJI email and where the unit was bought for further checking?

my email is inforeducrer@gmail.com
SmartGear Store loja da

https://pt.aliexpress.com/item/1005005049835545.html?spm=a2g0o.order_list.order_list_main.45.7783caa4dbecwa&gatewayAdapt=glo2bra

inforedu Posted at 3-29 19:41
my email is
SmartGear Store loja da

Thanks for the information provided. May I ask when you contact our online chat? Can you tell us the exact time? We are unable to find out the chat request via the email above.
As for the activation issue, after verification, we are sorry to inform you that the original purchaser has reported the product as involving fraud, and DJI has been reimbursed by the bank. As such, the serial number has been locked by our company, and your product cannot be activated. To guarantee your interest, please contact the seller and apply for a refund.

DJI Mindy Posted at 3-29 19:55
Thanks for the information provided. May I ask when you contact our online chat? Can you tell us the exact time? We are unable to find out the chat request via the email above.
As for the activation issue, after verification, we are sorry to inform you that the original purchaser has reported the product as involving fraud, and DJI has been reimbursed by the bank. As such, the serial number has been locked by our company, and your product cannot be activated. To guarantee your interest, please contact the seller and apply for a refund.

more or less date of entry into the chat and 29 03 2023 around 20:00

I am the original buyer, I paid for the product at this store called (( SmartGear Store )) I have all proof of purchase for the merchandise  
I already contacted him, but they don't respond, I'm waiting, but so far they haven't returned, I don't know what else to do, I need help I spent all the money to buy this product to work, and now I have nothing to do

inforedu Posted at 3-29 20:12
more or less date of entry into the chat and 29 03 2023 around 20:00

I am the original buyer, I paid for the product at this store called (( SmartGear Store )) I have all proof of purchase for the merchandise  

Hope you receive a reply from the seller soon. To ensure your interest, we recommend you purchase DJI products via the official channels. You can visit the link below. https://www.dji.com/where-to-buy ... ite&from=footer

I can't buy another one, I spent all my savings to buy this one,

DJI Mindy Posted at 3-29 20:36
Hope you receive a reply from the seller soon. To ensure your interest, we recommend you purchase DJI products via the official channels. You can visit the link below. https://www.dji.com/where-to-buy/retail-stores?site=brandsite&from=footer

I can't buy another one, I spent all my savings to buy this one,

inforedu Posted at 3-29 20:53
I can't buy another one, I spent all my savings to buy this one,

In this case, we recommend you contact the seller for a refund first. Hope everything goes smoothly.

If the seller is a deadbeat, can't you solve this? Activate my drone, and report it for harming the dji brand by tricking people to profit from sales

DJI Mindy Posted at 3-29 22:25
In this case, we recommend you contact the seller for a refund first. Hope everything goes smoothly.

If the seller is a deadbeat, can't you solve this? Activate my drone, and report it for harming the dji brand by tricking people to profit from sales

inforedu Posted at 3-29 23:40
If the seller is a deadbeat, can't you solve this? Activate my drone, and report it for harming the dji brand by tricking people to profit from sales

We are sorry to know about this. As we explained above, this drone has been reported as involving fraud, and DJI has been reimbursed by the bank. As such, the serial number has been locked by our company, and your product cannot be activated. Thanks for your understanding.

I can't activate my AIR 2s, I bought it new. ERROR 1112 appears. Please help me.

djiuser_KzI2Db9MLZqm Posted at 5-22 17:13
I can't activate my AIR 2s, I bought it new. ERROR 1112 appears. Please help me.

Hi there, could you please provide us with the serial number for further confirmation? You can send it through  PM.

DJI Gamora Posted at 2023-3-29 19:04
Hi, inforedu. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us your DJI email and where the unit was bought for further checking?

Não consigo ativar meu drone da um erro 1112

djiuser_Gsw2XQrrMr5z Posted at 3-25 04:03
Não consigo ativar meu drone da um erro 1112

Hi, there. We are sorry to know about this. Could you please provide us the aircraft serial number via private message? We'll look into the details. Thank you.