Thanks. Done that. I will see if the issue persists.

Prodroneflyer Posted at 4-2 00:59
Thanks. Done that. I will see if the issue persists.

Ok. Please keep us updated if the issue persists.

Yes, the issue did persist. Very strange, This time the screen doesn't work. I am getting a replacement from the store I brought it at, tomorrow. Thanks for helping with the issue

Prodroneflyer Posted at 4-2 10:46
Yes, the issue did persist. Very strange, This time the screen doesn't work. I am getting a replacement from the store I brought it at, tomorrow. Thanks for helping with the issue

Thank you for the update. Please test it when you receive and let us know if you need further assistance.

Aye, Thanks!

Prodroneflyer Posted at 4-3 03:13
Aye, Thanks!

You're welcome! If you have any more questions or need further assistance, feel free to ask.

Hi, my DJI remote screen is completely black and the sound and everything works but it just comes up fuzzy and doesn’t work at all? I’ve tried looking online but nothing is helping. Can somebody help? I have a 12 month warranty on the remote so ideally id like this to be sorted before then

djiuser_asEguhOy0AaB Posted at 4-6 05:41
Hi, my DJI remote screen is completely black and the sound and everything works but it just comes up fuzzy and doesn’t work at all? I’ve tried looking online but nothing is helping. Can somebody help? I have a 12 month warranty on the remote so ideally id like this to be sorted before then

Hi, there. We're very sorry to hear about your feedback. You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index

Hello members,
Has any one able to get the RC issue resolved. My M3E DJI RC Pro is stuck in Boot Loop, It is brand new and was used only for approx 2 hours on the 1st mission day in field.
All the firmware was to the latest and update 1 day prior to taking into field.
This is really frustrating, as we were carrying our Aerial mapping and the controller just started playing up.
And to make things more worse, we can not pair any other RC to the M3E, so that we can at least continue with our work.
It does not even turns on properly to connect to the DJI Assistant (Enterprise) to refresh / downgrade the firmware etc.

Video link to the RC stuck in Boot loop, for the DJI engineers to look into.
https://drive.google.com/file/d/ ... M/view?usp=drivesdk

drone_guru Posted at 5-20 03:39
Hello members,
Has any one able to get the RC issue resolved. My M3E DJI RC Pro is stuck in Boot Loop, It is brand new and was used only for approx 2 hours on the 1st mission day in field.
All the firmware was to the latest and update 1 day prior to taking into field.

Hi, there. We're very sorry to hear about your feedback. You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index

Same problem for me with the rc-n1. Doesn't charge, no LEDs. It just turned off while flying.

What to do next? Service page tells me to send it to Hungary??

djiuser_Pg47bzbXkheS Posted at 5-26 07:33
Same problem for me with the rc-n1. Doesn't charge, no LEDs. It just turned off while flying.

What to do next? Service page tells me to send it to Hungary??

Hi there,
Thank you for reaching out.

Please use the steps below (feel free to skip the steps which you already performed):

1. Check whether the battery level has reached 100% (All four bars of the battery level indicator are on).

2. Check if the charged method is correct. Make sure the charging cable is plugged in tightly, and try plugging it in again.

3. Check the LED on the remote controller and confirm if it is in the charging state. If yes, please try charging for 2 hours to see if the power increases. If it still cannot charge, it is recommended to replace the charger and charging cable.

If the charging continues to fail, please provide us with a video showing the issue you're facing. Looking forward to your response. Thank you!

Hello. Where can I buy a new rc231?
Mine is dead since many month now. I bought a used one in may.. it turned off mid flight as well.. and didn't turn on again. Like with my original one...

I was about to buy the new mini 4k.. but now I'm afraid having the same problem in a while again. They way how the guarantee works here just sucks. It's all about bot-replies.

Dji knows exactly, that the problem is there within the logic-board. No power charge recommended as well.. then why not providing a charger in the package?

djiuser_Pg47bzbXkheS Posted at 8-14 09:01
Hello. Where can I buy a new rc231?
Mine is dead since many month now. I bought a used one in may.. it turned off mid flight as well.. and didn't turn on again. Like with my original one...

Hi there, we are sorry to hear about this feedback. For your situation, you could go to the following ink, https://repair.dji.com/, and create a case to send back the controller for further inspection.

At the same time, we fully understand your concerns. The package does not come with a charger. But the drone and its charging hub are designed with a commonly used Type-C cable, thus you can choose a general charger with a Type-C port, which will not cause any damage to your battery.

We have also taken into consideration that a charger would increase the price. For more flexibility in your choice, we have not included a charger in the package. For DJI Mini 2 SE, and DJI Mini 4K, DJI 18 W USB Charger or DJI 30W USB-C Charger is recommended. Thanks for your understanding.

Hello, I have the DJI RC2 and I installed the new update and then I turned of the remote , but after turning it back on the light turns on like it’s on but the screen is black , what’s the solution?

djiuser_rmeL69C8HBFa Posted at 11-10 08:24
Hello, I have the DJI RC2 and I installed the new update and then I turned of the remote , but after turning it back on the light turns on like it’s on but the screen is black , what’s the solution?

Hi, there
Thanks for sharing your question.
Could you please tell us what model device of drone are you using?
We will check it further for you.

My mini 4 pro remote screen went black during the latest firmware update. I have dji care and there is no option to send the remote only to be repaired just the drone or battery.

fans4c50bd45 Posted at 11-14 16:21
My mini 4 pro remote screen went black during the latest firmware update. I have dji care and there is no option to send the remote only to be repaired just the drone or battery.

Hello. We're sorry to hear you're having issues with your remote control.You can submit a service request choosing the category for Mini 4 Pro, and you should only send back the controller for repair. Here is the link: https://repair.dji.com/us/repair/repair-apply

DJI Diana Posted at 2023-3-30 14:43
Hi there, we're sorry to know about this unfortunate event that happened to your DJI RC. Just to confirm, is the power-on method correct, which needs to short press and then long press the power button to power on? If DJI RC has no sufficient power, please try again after charging it fully. If it cannot be charged normally, please try to replace the charger and charging cable and try again. Also, there is an instance that DJI RC has been powered on normally but the screen is black. Please try to press and hold the power button for 15 seconds to force power off the DJI RC, and then try to restart again. Please also try to connect to the DJI assistant 2 (Consumer Drones Series) for firmware upgrade & refresh. If the issue persists, please let us know. Hope this helps. Thank you.

My Rc did not turn on again nor take charge even i had change the charger et try to turn ine on.  Several means

Philippe Jean Ricardo Posted at 12-2 04:55
My Rc did not turn on again nor take charge even i had change the charger et try to turn ine on.  Several means

Hi there. Sorry for the inconvenience. We recommend you follow these steps:

1. Check whether the battery level has reached 100% (All four bars of the battery level indicator are on);

2. Check if the charging method is correct. Make sure the charging cable is plugged in tightly, and try plugging it in again;

3. Check the LED on the remote controller and confirm if it is in the charging state. If yes, please try charging for 2 hours to see if the power increases. If it still cannot charge, it is recommended to replace the charger and charging cable;

4. Check if the DJI RC has been activated. If not, please activate the unit first. Then check if it can be charged.

If the charging continues to fail, please send us a video showing the issue. Thank you for your understanding and cooperation.