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Hope somebody can help me fix my rc controller
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6240 51 2023-3-30
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Prodroneflyer
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United Kingdom
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Thanks. Done that. I will see if the issue persists.
4-2 00:59
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DJI Susan
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Prodroneflyer Posted at 4-2 00:59
Thanks. Done that. I will see if the issue persists.

Ok. Please keep us updated if the issue persists.
4-2 01:16
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Prodroneflyer
lvl.1

United Kingdom
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Yes, the issue did persist. Very strange, This time the screen doesn't work. I am getting a replacement from the store I brought it at, tomorrow. Thanks for helping with the issue
4-2 10:46
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DJI Thor
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Flight distance : 13602 ft
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Prodroneflyer Posted at 4-2 10:46
Yes, the issue did persist. Very strange, This time the screen doesn't work. I am getting a replacement from the store I brought it at, tomorrow. Thanks for helping with the issue

Thank you for the update. Please test it when you receive and let us know if you need further assistance.
4-2 19:05
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Prodroneflyer
lvl.1

United Kingdom
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Aye, Thanks!
4-3 03:13
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DJI Diana
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Flight distance : 2408 ft

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You're welcome! If you have any more questions or need further assistance, feel free to ask.
4-3 14:45
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djiuser_asEguhOy0AaB
New
United Kingdom
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Hi, my DJI remote screen is completely black and the sound and everything works but it just comes up fuzzy and doesn’t work at all? I’ve tried looking online but nothing is helping. Can somebody help? I have a 12 month warranty on the remote so ideally id like this to be sorted before then
4-6 05:41
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DJI Susan
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djiuser_asEguhOy0AaB Posted at 4-6 05:41
Hi, my DJI remote screen is completely black and the sound and everything works but it just comes up fuzzy and doesn’t work at all? I’ve tried looking online but nothing is helping. Can somebody help? I have a 12 month warranty on the remote so ideally id like this to be sorted before then

Hi, there. We're very sorry to hear about your feedback. You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index
4-6 18:27
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drone_guru
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Flight distance : 7309911 ft
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Fiji
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Hello members,
Has any one able to get the RC issue resolved. My M3E DJI RC Pro is stuck in Boot Loop, It is brand new and was used only for approx 2 hours on the 1st mission day in field.
All the firmware was to the latest and update 1 day prior to taking into field.
This is really frustrating, as we were carrying our Aerial mapping and the controller just started playing up.
And to make things more worse, we can not pair any other RC to the M3E, so that we can at least continue with our work.
It does not even turns on properly to connect to the DJI Assistant (Enterprise) to refresh / downgrade the firmware etc.

Video link to the RC stuck in Boot loop, for the DJI engineers to look into.
https://drive.google.com/file/d/ ... M/view?usp=drivesdk

5-20 03:39
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DJI Susan
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drone_guru Posted at 5-20 03:39
Hello members,
Has any one able to get the RC issue resolved. My M3E DJI RC Pro is stuck in Boot Loop, It is brand new and was used only for approx 2 hours on the 1st mission day in field.
All the firmware was to the latest and update 1 day prior to taking into field.

Hi, there. We're very sorry to hear about your feedback. You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index
5-21 00:27
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djiuser_Pg47bzbXkheS
New
Flight distance : 434163 ft
Germany
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Same problem for me with the rc-n1. Doesn't charge, no LEDs. It just turned off while flying.

What to do next? Service page tells me to send it to Hungary??
5-26 07:33
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DJI Natalia
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djiuser_Pg47bzbXkheS Posted at 5-26 07:33
Same problem for me with the rc-n1. Doesn't charge, no LEDs. It just turned off while flying.

What to do next? Service page tells me to send it to Hungary??

Hi there,
Thank you for reaching out.

Please use the steps below (feel free to skip the steps which you already performed):

1. Check whether the battery level has reached 100% (All four bars of the battery level indicator are on).

2. Check if the charged method is correct. Make sure the charging cable is plugged in tightly, and try plugging it in again.

3. Check the LED on the remote controller and confirm if it is in the charging state. If yes, please try charging for 2 hours to see if the power increases. If it still cannot charge, it is recommended to replace the charger and charging cable.

If the charging continues to fail, please provide us with a video showing the issue you're facing. Looking forward to your response. Thank you!
5-27 00:31
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