Water in the Osmo Pocket
1176 6 2023-4-5
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Depp
Core User of DJI
Flight distance : 1868796 ft
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Germany
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Hey
I went into the water with my Osmo Pocket (1).
Now it works only with a power cable connected.
When I pull it out it shuts off without turning the camera into the off-position.
The battery shows that it‘s charging. But it doesn’t seem to provide power itself.
Any chance of repairing it?
What would be the cost?
Thanks.
2023-4-5
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi, Deep. Thank you for reaching out and we do apologize that you are having issues with your unit. I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Regarding the cost, our repair team will provide you with the invoice after the diagnostics. Thank you for your understanding and support.
2023-4-5
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Depp
Core User of DJI
Flight distance : 1868796 ft
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Germany
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DJI Paladin Posted at 4-5 19:04
Hi, Deep. Thank you for reaching out and we do apologize that you are having issues with your unit. I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Regarding the cost, our repair team will provide you with the invoice after the diagnostics. Thank you for your understanding and support.

Thank you, Paladin!
2023-4-6
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Blériot53
Captain
Flight distance : 6188465 ft
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United Kingdom
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Bad news Depp. Hope you can get it sorted soon.
2023-4-6
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HGDC84
Captain
Finland
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Sorry to hear about your troubles with the Pocket. I hope you get it solved without making a too big of a dent in your wallet.
2023-4-6
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DJI Paladin
Administrator
Flight distance : 318 ft

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Depp Posted at 4-6 01:39
Thank you, Paladin!

You're welcome. Deep. Hope that you will get a fully functional Osmo Pocket soon. Thank you for your continued support!
2023-4-6
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Nooooo.
Hope you can get it fixed for a good price.
2023-4-9
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