Mavic Pro has worked fine for years now I have an issue that is won't connect to the controller. I cannot even link to the AC through Ass 2 program. I can see the controller fine.

Think it's time to just send it in and have it gone through? What is the normal cost for evaluation and p

Hi. We are sorry to know about this issue you've encountered with your drone. May we confirm if the DJI Go 4 app is already on the latest version? If not, we recommend updating the DJI app directly from our website using this link https://www.dji.com/downloads/djiapp/dji-go-4 and try again. To upgrade the firmware, please update it first via DJI GO 4 app. If the update is unsuccessful using the app, please upgrade the firmware via the DJI Assistant 2 and download on your PC from the link below and install it. Thank you.
https://www.dji.com/downloads/softwares/assistant-dji-2

Yes I have insured I have the latest update before posting in the forum.  

The assist sees the controller fine right away but never sees the Mavic Pro.

I'm so frustrated I'm about to throw the towel in and throw this in the trash and purchase another brand

Exact Science Posted at 4-6 05:27
Yes I have insured I have the latest update before posting in the forum.  

The assist sees the controller fine right away but never sees the Mavic Pro.

Hello. I'm sorry for the inconvenience caused. Please check whether the aircraft has a microSD card. If yes, remove the microSD card and try linking again. If unsuccessful in linking using the app, please try linking using combination buttons and check whether the linking is successful. The combination buttons for linking your aircraft, press and hold the C1 Button, C2 Button, and Record Button at the same time. Wait until you hear a quick single beep after an alternating double beep. Then, press the Shutter Button. Wait until you hear a pulsating beep sound from the remote controller and the screen displays Binding. Then, release the buttons.
If the issue persists, please send your aircraft and remote controller back to DJI for diagnosis. You can contact our relevant team thru this link https://www.dji.com/support for further assistance at the request to start a case and investigation on this incident. Thank you for your understanding.

Wow! I cannot just find a form to send my Mavic pro in for a repair. Too many options, if you have this or use that!! I just want to submit a repair!!

Where do I submit a request to figure out my AC issue as it won't connect??

Please send me a direct link as I have tried each one of these links on the support page.

Exact Science Posted at 4-25 05:50
Wow! I cannot just find a form to send my Mavic pro in for a repair. Too many options, if you have this or use that!! I just want to submit a repair!!

Where do I submit a request to figure out my AC issue as it won't connect??

Hello, there. Sorry for the inconvenience. You may submit the online repair request through this link:
https://repair.dji.com/us/repair/repair-apply

Thank you will pack up controller / AC and send it for repair.

Thanks!

Exact Science Posted at 4-26 05:20
Thank you will pack up controller / AC and send it for repair.

Thanks!

You're welcome. You can also check the case status through this link. https://repair.dji.com/trace/search?lang=en
Should you have any further inquiries, please feel free to contact us.

Sent AC in for repair. Bad main board!! Of course ! Replaced and sent AC back.

Noticed they replaced the entire AC but never tested!!! Now it does not launch!!

I know they did not test because it was not linked to RC, linked it fine and the RC sees the data from AC but DOES NOT LAUNCH!!!!

COME ON NOW!! WHY WOULD YOU NOT TEST THE AC AND RC TOGETHER TO INSURE THE END USER HAS NO ISSUE!!

NOW HOW DO I ADDRESS THIS MESS??

CAS-12588126-Y6M4Z4

I cannot add case notes after the fact because I would like to speak with the tech who repaired this. Also I had specific questions and the CS rep said " oh we can ask them before they repair and get an answer"
which never happened.

What kind of a non-communications mess is this??

SO FRUSTATED AFTER SPENDING OVER $400 !!!